Midcity Utilities Account Way Too High!!!

I have contacted Midcity Utilities to speak to someone regarding our water and electricity bill for this month as it was astronomically higher than all the months we have been here. (Been here for 5 years). They said they would have someone call me back as they are working on our complex water and electricity bill. When I asked if the amounts received were wrong, they said yes. Then I get an email from them saying everything is correct on the bill.

We have the same routine every month and suddenly for the last month, we have used 3 times the previous month. I sent them another email and they just don’t reply. This month my water has ever doubled in usage and electricity 3 times. This is just ridiculous as the billing department has no clue as to what they are doing. I spoke to neighbours and they also agree that the bill is extremely high this month.

When we complain about this Midcity doesn’t get back to us and then if we don’t pay, Midcity is very quick to get letters from attorneys sent to us.

I don’t understand why people use Midcity as they are certainly not affordable and their service is pathetic. I don’t have much of a choice as I am renting the property.