SN
Senze N
1 reviews | Active since Aug 2023
25 Aug 2023, 12:59
Midcity properties
Am a new tenant in one of midcity properties moved in 1st of July..to my surprise the electricity bill came extremely high and when l tried to understand why is it high because don't hve any heavy machines e.g washing machine..and l don't use geyser secondly m l stay alone and m barely home due to work .and l was told that electricity might hve been estimated. So my question since they can't come and take proper readings why can't they put prepaid electricity then so that l can control it myself.
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Replies (2)
MidCity Utilities's replyOfficial
28 Aug 2023, 09:10Good day Senze,
We appreciate you making us aware of your experience and allowing us an opportunity to respond.
We have escalated this matter to the divisional head and your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Kind Regards,
Marketing
We appreciate you making us aware of your experience and allowing us an opportunity to respond.
We have escalated this matter to the divisional head and your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Kind Regards,
Marketing
MidCity Utilities's reply28 Aug 2023, 09:10
Official
Good day Senze,
We appreciate you making us aware of your experience and allowing us an opportunity to respond.
We have escalated this matter to the divisional head and your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Kind Regards,
Marketing
We appreciate you making us aware of your experience and allowing us an opportunity to respond.
We have escalated this matter to the divisional head and your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Kind Regards,
Marketing
MidCity Utilities's replyOfficial
29 Aug 2023, 13:46Good day,We take note of your complaint regarding the high electricity bill received and relating matters.Please note that the current electricity supply and account is directly with City of Tshwane Municipality.We requested that access be provided to your electricity meter by City of Tshwane Municipality to verify the actual meter readings.Once access is granted by COT, corrections will be requested from them if needed.We will keep you posted, and MidCity Property Services will be in contact, as they have been over the last few weeks. MidCity Utilities is in the process of taking over the utilities management and information will be sent out during this week.After our takeover of the utilities management, you will be guaranteed of correct billing / prepaid electricity meter will be installed. Please contact our offices for any further assistance. Regards,Marketing
MidCity Utilities's reply29 Aug 2023, 13:46
Official
Good day,We take note of your complaint regarding the high electricity bill received and relating matters.Please note that the current electricity supply and account is directly with City of Tshwane Municipality.We requested that access be provided to your electricity meter by City of Tshwane Municipality to verify the actual meter readings.Once access is granted by COT, corrections will be requested from them if needed.We will keep you posted, and MidCity Property Services will be in contact, as they have been over the last few weeks. MidCity Utilities is in the process of taking over the utilities management and information will be sent out during this week.After our takeover of the utilities management, you will be guaranteed of correct billing / prepaid electricity meter will be installed. Please contact our offices for any further assistance. Regards,Marketing