MG
Marizel G
1 reviews | Active since Mar 2025
03 Mar 2025, 13:30
Midcity just takes your money even when they do an incorrect reading
Last month I received an account from midcity and the amount was very low. I asked the twice is this the correct amount and the reply back from them they said yes it's correct. I made the payment as they stated. This month I got a huge amount that I have to pay, and I made a query regarding this huge amount, because it's twice as high as other months. They resended the account stating that they made a mistake with the readings and that I am responsible for the amount..I feel that they made a mistake with an incorrect ready so why must I suffer, the mistake was not from my side. This should be corrected
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Replies (3)0
Replies (3)
MidCity Utilities's replyOfficial
03 Mar 2025, 14:08Good day Marizel,
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Marketing
MidCity Utilities's reply03 Mar 2025, 14:08
Official
Good day Marizel,
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Marketing
MidCity Utilities's replyOfficial
04 Mar 2025, 12:01Good day Marizel,
The meter was malfunctioning, and an inaccurate billing was performed.
The meter has been replaced, and the correct billing has been completed.
A new detailed transaction statement will be sent to you.
I trust this information is satisfactory.
Kind Regards,
MidCity Utilities.
MidCity Utilities's reply04 Mar 2025, 12:01
Official
Good day Marizel,
The meter was malfunctioning, and an inaccurate billing was performed.
The meter has been replaced, and the correct billing has been completed.
A new detailed transaction statement will be sent to you.
I trust this information is satisfactory.
Kind Regards,
MidCity Utilities.
MG
Marizel G's updateReviewer Update
04 Mar 2025, 13:25I did not receive a new detailed account as the account they sended to me again was the same amount from the beginning. I paid the amount of 3340 because if I don't they will switch off my power. I want my money back regarding this as they have put me in ervery uncomfortable position financially..the account is incorrect and I want it corrected..don't Apologize cause it doesn't help me at all..
MG
Marizel G's update04 Mar 2025, 13:25
Reviewer Update
I did not receive a new detailed account as the account they sended to me again was the same amount from the beginning. I paid the amount of 3340 because if I don't they will switch off my power. I want my money back regarding this as they have put me in ervery uncomfortable position financially..the account is incorrect and I want it corrected..don't Apologize cause it doesn't help me at all..