NM
Nkateko M

1 reviews | Active since Feb 2020

23 May 2024, 17:15

Midcity is a red flag, avoid them if you can

Midcity Utilities is honestly the pits. Like if you are developer or a body corporate looking to outsource your electricity to an intermediary, please do not for go this one. Try any other one but Midcity. They have had no network all week, meaning if you purchase units on their own app , it does not feed to the meter. I have called them all day n they keep telling me they have dispatched a technician but it’s been 2 days.The government has provided electricity bountifully for the month, but we are out of electricity. We have bought units but it’s not going through to the meter. They keep sending out communication that basically says nothing.

I honestly will never recommend them to anyone. I have lived here for 3 years n every year we have multiple issues. If it’s not them owing the city, it’s them overcharging us or being offline. That’s just a few.

It’s really a sad state of affairs.

Regards

Nkateko

0
Replies (2)
MidCity Utilities
MidCity Utilities's reply24 May 2024, 11:36
Official
 Good day Nkateko,

We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused 
We acknowledge your complaint and have escalated this matter to the divisional head. 
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course. 

Please feel free to contact us on *** if you require any further assistance. 

Kind Regards,
Marketing 
MidCity Utilities
MidCity Utilities's reply24 May 2024, 13:10
Official
 Good day Nkateko, We take note of your frustration and concern. Please note that according to our records your prepaid query was addressed and all meters at your complex had their communications restored. Also, tariffs app**** are the NERSA / Tshwane regulated tariffs and this matter was also addressed at the recent AGM. We do understand that the network outage was frustrating to our clients. We have and continue to address the matter. Unfortunately, the third-party global communication supplier platform was / is problematic. We have done a work around and we will endure that similar does not happen again. Our apology for this unfortunate incident. Regards,