HP
Hamish P
1 reviews | Active since Jul 2011
18 Jun 2025, 07:36
Midcity Electricity poor service
Very frustrating to deal with. My prepaid electricity usage jumped from R3800 the previous month to almost R5000 this month and we are about to run out. Inexplicably, my usage has doubled in a month. Even with all the plugs switched off, I keep getting the same response from MidCity - maybe it's your tumble dryers or heaters - we don't use them. Perhaps it's your inverter battery that's switched off. R800 lasted 6 days. We continue to get the same response - our metre is working and this is your consumption. Avoid them if you can, rather go direct with Eskom.
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Replies (3)
MidCity Utilities's replyOfficial
18 Jun 2025, 08:26 Good day Hamish,
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply18 Jun 2025, 08:26
Official
Good day Hamish,
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
HP
Hamish P's updateReviewer Update
18 Jun 2025, 09:12I have been dealing with some of the technical people who just keep sending me consumption reports which I have told them doesn't explain why my electricity usage has spiked.
HP
Hamish P's update18 Jun 2025, 09:12
Reviewer Update
I have been dealing with some of the technical people who just keep sending me consumption reports which I have told them doesn't explain why my electricity usage has spiked.
MidCity Utilities's replyOfficial
18 Jun 2025, 16:04Good day Mr. Pillay,
Calvin Watkins, our Technical Manager has been in communication with you for the past two weeks.We did a meter test – and all was found to be 100%.We installed a check meter in line with your current meter (you can also see it on our App), and all is 100%.We provided you with historical data showing that for the first five months of this year you have been using less on average compared to the previous four years. Calvin called you today to make an appointment to see you in person regarding your concerns. Please note that end users / residents determine their own usage, and it is not controllable on our side.What affects electricity consumption?
Calvin Watkins, our Technical Manager has been in communication with you for the past two weeks.We did a meter test – and all was found to be 100%.We installed a check meter in line with your current meter (you can also see it on our App), and all is 100%.We provided you with historical data showing that for the first five months of this year you have been using less on average compared to the previous four years. Calvin called you today to make an appointment to see you in person regarding your concerns. Please note that end users / residents determine their own usage, and it is not controllable on our side.What affects electricity consumption?
- Weather – colder weather has impact on geysers as water entering the geyser is much colder.
- Geyser thermostat that is set too high or that is stuck / faulty.
- Usage of heaters, underfloor heating, warm blankets, air conditioners, taking longer showers or filling up baths with more water.
- Usage of stoves.
- Ineffective inverters or the settings on the inverter.
- Solar systems that do not charge batteries in full of solar but use Eskom / Municipal to charge batteries.
MidCity Utilities's reply18 Jun 2025, 16:04
Official
Good day Mr. Pillay,
Calvin Watkins, our Technical Manager has been in communication with you for the past two weeks.We did a meter test – and all was found to be 100%.We installed a check meter in line with your current meter (you can also see it on our App), and all is 100%.We provided you with historical data showing that for the first five months of this year you have been using less on average compared to the previous four years. Calvin called you today to make an appointment to see you in person regarding your concerns. Please note that end users / residents determine their own usage, and it is not controllable on our side.What affects electricity consumption?
Calvin Watkins, our Technical Manager has been in communication with you for the past two weeks.We did a meter test – and all was found to be 100%.We installed a check meter in line with your current meter (you can also see it on our App), and all is 100%.We provided you with historical data showing that for the first five months of this year you have been using less on average compared to the previous four years. Calvin called you today to make an appointment to see you in person regarding your concerns. Please note that end users / residents determine their own usage, and it is not controllable on our side.What affects electricity consumption?
- Weather – colder weather has impact on geysers as water entering the geyser is much colder.
- Geyser thermostat that is set too high or that is stuck / faulty.
- Usage of heaters, underfloor heating, warm blankets, air conditioners, taking longer showers or filling up baths with more water.
- Usage of stoves.
- Ineffective inverters or the settings on the inverter.
- Solar systems that do not charge batteries in full of solar but use Eskom / Municipal to charge batteries.