Midcity deliberately ignores customers queries to issue ******** letters of demand

Absolutely horrible and disgusting service from Midcity Utilities and creditors control department. They *********!

I received sms's saying I need to pay account. I Received no invoice/statement to verify amount and banking details to which I should pay. I followed up numerous times via email and no response from anyone. I eventually get a response on 7 September with the wrong customers details and personal information (clearly no reasonable care taken). I informed Johanna Ramashala that she provided me with the wrong information. I eventually get my invoice for the first time after no response from Midcity and I had to beg them to provide me with the information.

Literally 2 hours later (when Johanna got my email address now) I get a letter of demand which I have to pay for. R172 for the issuing of the letter of demand 2 hours later. Johanna then claims invoice was sent to my email address on 23 August. I have requested an audit trail for over a month now and they just ignore me flat out. I've requested reasons why I should be liable for the amount when I saw the invoice for the first time 2 hours before letter of demand. As a customer I have right to understand why I need to pay an amount.

I paid my current month's amount and provided proof of payment and they issuing me with another letter of demand I need to pay because I queried why I should pay the first letter of demand.

Its clear that they deliberately ignore you to drain every cent you got!