KM
Kelepile M
1 reviews | Active since Dec 2021
27 Jul 2022, 22:22
Mid city bullying and abusing customers
Mid City and Virgo Complex Body Corporate are responsible for managing this complex. We have not had water and electricity in the entire complex for more than a month . According to the City of Tshwane municipality the complex owes money hence they switch off, however we've been paying for rent, water and electricity every month since moving into this property since last year December.
Recently I received a letter of demand from Midcity demanding I pay R945.00 while we have not had water and electricity since the 22nd of June 2022, they are harassing me saying I must pay for the water that I did not use . What's irritating is that we tenants pay every month for the services and rent but somehow the municipality does receive the payments.
Our food is all rotten, our children and women are suffering, we are unable to work, we have to buy takeaways daily and we are all aware that the cost of living is too high in this country.
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Replies (6)0
Replies (6)
MidCity Utilities's replyOfficial
28 Jul 2022, 10:17Good day Kelepile,
Thank you for your posting and allowing us an opportunity to respond to your complaint. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and we will try to the best of our ability to resolve this matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards
Marketing
Thank you for your posting and allowing us an opportunity to respond to your complaint. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and we will try to the best of our ability to resolve this matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards
Marketing
MidCity Utilities's reply28 Jul 2022, 10:17
Official
Good day Kelepile,
Thank you for your posting and allowing us an opportunity to respond to your complaint. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and we will try to the best of our ability to resolve this matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards
Marketing
Thank you for your posting and allowing us an opportunity to respond to your complaint. Service is our top priority.
We acknowledge your complaint and have escalated this matter to the relevant department. It will receive the appropriate attention and we will try to the best of our ability to resolve this matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards
Marketing
KM
Kelepile M's updateReviewer Update
02 Aug 2022, 19:36I received another sms from Midcity demanding I pay R297,00. This is crazy the water supply was cut off by City of Tshwane.
Where did they get meter readings? This is pure *******ion. They still did not s**** the water bill, they first demanded R945.00. Now they reduced it to R297, it looks these companies feel like they can just take our hard earned money anytime they feel like it.
Where did they get meter readings? This is pure *******ion. They still did not s**** the water bill, they first demanded R945.00. Now they reduced it to R297, it looks these companies feel like they can just take our hard earned money anytime they feel like it.
KM
Kelepile M's update02 Aug 2022, 19:36
Reviewer Update
I received another sms from Midcity demanding I pay R297,00. This is crazy the water supply was cut off by City of Tshwane.
Where did they get meter readings? This is pure *******ion. They still did not s**** the water bill, they first demanded R945.00. Now they reduced it to R297, it looks these companies feel like they can just take our hard earned money anytime they feel like it.
Where did they get meter readings? This is pure *******ion. They still did not s**** the water bill, they first demanded R945.00. Now they reduced it to R297, it looks these companies feel like they can just take our hard earned money anytime they feel like it.
MidCity Utilities's replyOfficial
04 Aug 2022, 10:22 Dear Client, Your post dated the 27th of July 2022 refers. Kindly please see response below with regards to the disconnection of municipal services at Virgo Body Corporate.
Feedback with regards to disconnected services:
Feedback with regards to your outstanding balance:
Alternatively please email m a r k e t i n g @ m i d c i t y . c o . za so that we can address your query further.
We trust that you find the above in order.
Regards
MidCity Group Marketing
Feedback with regards to disconnected services:
- The Body corporate was disconnected due to a historical debt which was loaded on the account of the Body corporate by the City of Tshwane. This is under dispute.
- The historic debt incurred prior to MidCity Utilities taking over the management of the account. This was brought under the attention of the Trustees of the Body Corporate.
- Current municipal services are paid up to date.
- The Body Corporate proceeded to approach the High Court to have services restored and judgement was given in favour of the Body Corporate. All services needed to be reconnected by the 29th of July 2022.
- A copy of the order can be obtained by emailing j a c k y . g u r u r e @ m i d c i t y . c o . z a .
Feedback with regards to your outstanding balance:
- It was noticed that payments are received late on a regular basis.
- Fixed Charges / Network Charges are raised monthly on accounts, irrespective of consumption. This is in terms of approved Municipal tariffs.
- The account remain due and payable.
- For any queries, please contact c r e d i t c o n t r o l @ m i d c i t y u t i l i t i e s . c o . z a
Alternatively please email m a r k e t i n g @ m i d c i t y . c o . za so that we can address your query further.
We trust that you find the above in order.
Regards
MidCity Group Marketing
MidCity Utilities's reply04 Aug 2022, 10:22
Official
Dear Client, Your post dated the 27th of July 2022 refers. Kindly please see response below with regards to the disconnection of municipal services at Virgo Body Corporate.
Feedback with regards to disconnected services:
Feedback with regards to your outstanding balance:
Alternatively please email m a r k e t i n g @ m i d c i t y . c o . za so that we can address your query further.
We trust that you find the above in order.
Regards
MidCity Group Marketing
Feedback with regards to disconnected services:
- The Body corporate was disconnected due to a historical debt which was loaded on the account of the Body corporate by the City of Tshwane. This is under dispute.
- The historic debt incurred prior to MidCity Utilities taking over the management of the account. This was brought under the attention of the Trustees of the Body Corporate.
- Current municipal services are paid up to date.
- The Body Corporate proceeded to approach the High Court to have services restored and judgement was given in favour of the Body Corporate. All services needed to be reconnected by the 29th of July 2022.
- A copy of the order can be obtained by emailing j a c k y . g u r u r e @ m i d c i t y . c o . z a .
Feedback with regards to your outstanding balance:
- It was noticed that payments are received late on a regular basis.
- Fixed Charges / Network Charges are raised monthly on accounts, irrespective of consumption. This is in terms of approved Municipal tariffs.
- The account remain due and payable.
- For any queries, please contact c r e d i t c o n t r o l @ m i d c i t y u t i l i t i e s . c o . z a
Alternatively please email m a r k e t i n g @ m i d c i t y . c o . za so that we can address your query further.
We trust that you find the above in order.
Regards
MidCity Group Marketing
KM
Kelepile M's updateReviewer Update
04 Aug 2022, 15:16In which part of the world is someone expected to pay for something did not use? Don't tell me about Your government , it is so useless no wonder companies like you can just do as they please and hide behind government useless laws that still suppress us.
That fact that this is a historical debt, I don't care because I was staying in Virgo complex and should not affect me. Tell me where do you expect to get money because I had to spend money to buy a gas stove, takeaways and for rescheduling exams etc, due to no water and electricity that I pay for on a monthly basis.
If there was no *******ion in running this complex, I wouldn't have incurred those unplanned exorbitant expenses.
That fact that this is a historical debt, I don't care because I was staying in Virgo complex and should not affect me. Tell me where do you expect to get money because I had to spend money to buy a gas stove, takeaways and for rescheduling exams etc, due to no water and electricity that I pay for on a monthly basis.
If there was no *******ion in running this complex, I wouldn't have incurred those unplanned exorbitant expenses.
KM
Kelepile M's update04 Aug 2022, 15:16
Reviewer Update
In which part of the world is someone expected to pay for something did not use? Don't tell me about Your government , it is so useless no wonder companies like you can just do as they please and hide behind government useless laws that still suppress us.
That fact that this is a historical debt, I don't care because I was staying in Virgo complex and should not affect me. Tell me where do you expect to get money because I had to spend money to buy a gas stove, takeaways and for rescheduling exams etc, due to no water and electricity that I pay for on a monthly basis.
If there was no *******ion in running this complex, I wouldn't have incurred those unplanned exorbitant expenses.
That fact that this is a historical debt, I don't care because I was staying in Virgo complex and should not affect me. Tell me where do you expect to get money because I had to spend money to buy a gas stove, takeaways and for rescheduling exams etc, due to no water and electricity that I pay for on a monthly basis.
If there was no *******ion in running this complex, I wouldn't have incurred those unplanned exorbitant expenses.
KM
Kelepile M's updateReviewer Update
04 Aug 2022, 15:20Also can you share that clause that says we must pay for services that we are not consuming
KM
Kelepile M's update04 Aug 2022, 15:20
Reviewer Update
Also can you share that clause that says we must pay for services that we are not consuming
MidCity Utilities's replyOfficial
11 Aug 2022, 13:21Dear Client, Thank you for taking our call this morning. As discussed, and agreed with you telephonically, please make contact with our offices in order to address your concerns. Regards
MidCity Property Group
MidCity Property Group
MidCity Utilities's reply11 Aug 2022, 13:21
Official
Dear Client, Thank you for taking our call this morning. As discussed, and agreed with you telephonically, please make contact with our offices in order to address your concerns. Regards
MidCity Property Group
MidCity Property Group