*********** customer service consultants and pathetic services

For the past 3 months I have been complaining about the same thing and no one seems to be correcting the incorrect charges on my water bill.

First of all I have always been on prepaid since I bought my apartment and that was before this complex started using Midcity.

On the 1st of July I recharged my meter with R500, and I was shocked to see that the same amount was reflecting on my water bill plus the normal fixed amount of water usage.

I was asked to send my statements and proof of payments as per the email thread but this issue is not resolved but instead I am being charged for final demand fees every month and I keep receiving demand letters.

1st demand letter was issued on the 7th of July 2022 2nd demand letter was issued on the 8th of August 2022 3rd demand letter was issued on the 9th of September 2022

As if that's not enough, I have just checked my electricitymeter balance and it is reading 10.15 kWh. The last time I checked which was a week ago I still had units which were going to last me until the end of October. I have never ran out of electricity units and every month end when I recharge I always have more than 100 units still available on my meter. I demand to see my daily consumption chart from August until September.

I am going to escalate this because as an owner I pay my levies and water bill on time but I am still treated like **** from Midcity.

Last year, the neighbors geyser was liking and the water was pouring heavily on my passage to a point where it reached my sitting room. It took forever for Midcity to respond and have someone to come and look at the situation here. When they finally came, it took 2 Months for the ceiling to be replaced and I had to spend Christmas with a horrible looking ceiling.

I hope this nonsense gets fixed and I will be escalating these issues because clearly Midcity does not care about its clients but the only thing that they care about is the money that it receives every month