*********** Agent

Spoke to an agent named Lilly Moriri in the accounts department she is ***********, no client services what so and over all RUDE. She was so uninterested in my query and kept me on hold for so long. I asked to speak to her Manager or somebody else as she was not interested in helping me, she told me no one was there but her - THE NERVE. I called again and asked to speak to Charlene her manager directly and I got superb help and everything was sorted. Everything Lily told me was incorrect and untrue, which proved her incapability as a service agent.