MD
Mikene D
1 reviews | Active since Jul 2024
11 Jul 2024, 15:12
Horrible company I have come across in a while
Midcity Utilities is one of the worst companies I came across in a while. They have poor customer service, they disconnected our power without giving ant notice what so ever, they claimed they sent emails but there is no proof of that, in which they said we need to pay R1904.52 so that our power can be turned back on and after I paid the amount and it shows in their account they claim they can’t switch it on due to it being the same day, this is the worst company that I have come across in a long time if it was me I would never chose them voluntarily.
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Replies (3)0
Replies (3)
MidCity Utilities's replyOfficial
11 Jul 2024, 16:25Good day Mikene,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Marketing
MidCity Utilities's reply11 Jul 2024, 16:25
Official
Good day Mikene,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Marketing
MD
Mikene D's updateReviewer Update
11 Jul 2024, 22:09Thank you for your service and putting attention to the complaint that I made, I hope to have better experience in the future with the bussiness.
MD
Mikene D's update11 Jul 2024, 22:09
Reviewer Update
Thank you for your service and putting attention to the complaint that I made, I hope to have better experience in the future with the bussiness.
MidCity Utilities's replyOfficial
12 Jul 2024, 08:30Good day Mikene,
Thank you for answering the email that was sent directly to you:
Thank you for answering the email that was sent directly to you:
Power was restored with receipt of the proof of payment on Thursday evening.
We also shared a screenshot of the contact details that we have on our system, and it differs from the information you shared on this platform.
Statements and sms reminders were sent to the details completed on the application form.
Please confirm what your preferred contact details should be via direct email to Dirk Groenewald.
To avoid the inconvenience of being disconnected and liable for additional costs, please settle your account before the 4th of every month.
Regards,
Marketing
Marketing
MidCity Utilities's reply12 Jul 2024, 08:30
Official
Good day Mikene,
Thank you for answering the email that was sent directly to you:
Thank you for answering the email that was sent directly to you:
Power was restored with receipt of the proof of payment on Thursday evening.
We also shared a screenshot of the contact details that we have on our system, and it differs from the information you shared on this platform.
Statements and sms reminders were sent to the details completed on the application form.
Please confirm what your preferred contact details should be via direct email to Dirk Groenewald.
To avoid the inconvenience of being disconnected and liable for additional costs, please settle your account before the 4th of every month.
Regards,
Marketing
Marketing