AK
Ashley K
1 reviews | Active since Mar 2011
04 Oct 2024, 16:46
Going downhill
I've been renting the same unit for a year and my water and sanitation bill has been roughly the same all year. I've had zero issues. Now suddently it's doubled - but when looking at their July 2024 rates tarrif - you cannot see why. They cannot answer why water has increased from around R45 / 11 KL to R293 / 18KL, or why sanitation has increased from around R30.00 / 11KL - to R182 / 18KL. Now they're threatening with final demands, but cannot answer my queries or give an explanation as to the increase.
Helpful (0)
Replies (4)0
Replies (4)
MidCity Utilities's replyOfficial
07 Oct 2024, 08:20 Good day Ashley,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply07 Oct 2024, 08:20
Official
Good day Ashley,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
AK
Ashley K's updateReviewer Update
08 Oct 2024, 12:52Thanks for sending a letter of demand while your team takes their time and tries to explain why the bill is double what it should be. Also, thanks for charging me R 172.50 for the letter of demand, not!!!! Horrible service when I merely have a query why my bill is double, and no one can explain why.
AK
Ashley K's update08 Oct 2024, 12:52
Reviewer Update
Thanks for sending a letter of demand while your team takes their time and tries to explain why the bill is double what it should be. Also, thanks for charging me R 172.50 for the letter of demand, not!!!! Horrible service when I merely have a query why my bill is double, and no one can explain why.
MidCity Utilities's replyOfficial
08 Oct 2024, 13:40Good day Ashley. We have reached out to you and sent an email explaining how we do our billing. Please feel free to contact us if you need any more information. Kind Regards,
MidCity Utilities
MidCity Utilities
MidCity Utilities's reply08 Oct 2024, 13:40
Official
Good day Ashley. We have reached out to you and sent an email explaining how we do our billing. Please feel free to contact us if you need any more information. Kind Regards,
MidCity Utilities
MidCity Utilities
AK
Ashley K's updateReviewer Update
08 Oct 2024, 14:00I only recived the resposne this morning, after enquiring since the 20th of September for clarity on why my account is double. The email send this monrning still does not explain why the rates don't match the tarrif card. And the letter of demand was sent yesterday, when it's clear I am trying I've been trying to sort this out and get an explanation since the 20th of September.
AK
Ashley K's update08 Oct 2024, 14:00
Reviewer Update
I only recived the resposne this morning, after enquiring since the 20th of September for clarity on why my account is double. The email send this monrning still does not explain why the rates don't match the tarrif card. And the letter of demand was sent yesterday, when it's clear I am trying I've been trying to sort this out and get an explanation since the 20th of September.