NJ
Nkosinathi J
1 reviews | Active since Nov 2025
24 Nov 2025, 07:40
First, they overcharge your account, charging me for a postpaid service when I was clearly a prepaid customer. When you raise this issue, they refuse to refund the money or credit your account for the outstanding balance. Instead, they invent a new item c
They have Horrible Accounting Practices Paired with Even Worse Customer Service.
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MidCity Utilities's replyOfficial
24 Nov 2025, 11:23Good day Nkosinathi,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused.
At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further.
We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
The MidCity Marketing Team
MidCity Utilities's reply24 Nov 2025, 11:23
Official
Good day Nkosinathi,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused.
At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further.
We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
The MidCity Marketing Team