1 reviews | Active since Nov 2017
Extremely poor service.
I am writing this review to express my extreme dissatisfaction with the services provided by Midcity Utilities. The company's inefficiency in sending invoices and their complete lack of response to my emails have left me frustrated and disappointed.
Firstly, I have repeatedly experienced difficulties in receiving invoices from Midcity Utilities. Without a proper invoice, it becomes impossible for me to know the exact amount due for my water bill. How can I be expected to make timely payments when I am unaware of the outstanding balance? This lack of transparency is highly inconvenient and reflects poorly on the company's professionalism.
Furthermore, my attempts to communicate with Midcity Utilities via email have been met with complete silence. It is incredibly frustrating to be ignored and left in the dark regarding important matters such as billing and payment. As a customer, I expect prompt and efficient responses to my queries, but unfortunately, Midcity Utilities has failed to meet this basic expectation.
To my utter disbelief, Midcity Utilities threatened to disconnect my electricity due to non-payment of my water bill. However, this situation arose solely because I never received an invoice from them. It is unfair and unreasonable to penalize customers for their own shortcomings in providing accurate and timely billing information.
I strongly urge Midcity Utilities to address these issues promptly and improve their communication and invoicing services. Customers should not have to endure such frustration and inconvenience when it comes to basic utilities. It is essential for the company to prioritize effective communication and ensure that invoices are sent in a timely manner, allowing customers to make payments promptly and avoid unnecessary complications
Thank you for your review and just to follow up on the above.
Please note that service delivery is very important to us, and your review and comments are noted.
Ricardo, your assigned Credit Controller was in email communication with you the last week.
Our Senior Administrator, Charlene phoned you this morning to discuss your review on this platform.
We can confirm that your account, that is due on the 4th of November was already settled by yourself.
Please check your email folders for the statement (Junk, Spam or inbox).
Please note the following:
Clients have access to their accounts, online, through our client portal – we will share the brochure with you via email.
All accounts are set to our clients, on or about the 22nd of every month.
Once statements are sent, we also send a sms to inform our clients thereof.
On month end, we send a friendly reminder sms that accounts are due on or before the 4th.
If we did not receive payment on an account, we will send a final reminder on the 6th that payment was due, and the credit control process was actioned.
A final demand would be issued and there are costs applicable.
Should we not receive full payment by the 8th, the next step in our credit control process would start.
These steps unfortunately have additional cost and disconnection of services would apply.
We will follow-up with you in our next billing cycle to make sure that you received your statement.
Regards,
MidCity Utilities
Thank you for your review and just to follow up on the above.
Please note that service delivery is very important to us, and your review and comments are noted.
Ricardo, your assigned Credit Controller was in email communication with you the last week.
Our Senior Administrator, Charlene phoned you this morning to discuss your review on this platform.
We can confirm that your account, that is due on the 4th of November was already settled by yourself.
Please check your email folders for the statement (Junk, Spam or inbox).
Please note the following:
Clients have access to their accounts, online, through our client portal – we will share the brochure with you via email.
All accounts are set to our clients, on or about the 22nd of every month.
Once statements are sent, we also send a sms to inform our clients thereof.
On month end, we send a friendly reminder sms that accounts are due on or before the 4th.
If we did not receive payment on an account, we will send a final reminder on the 6th that payment was due, and the credit control process was actioned.
A final demand would be issued and there are costs applicable.
Should we not receive full payment by the 8th, the next step in our credit control process would start.
These steps unfortunately have additional cost and disconnection of services would apply.
We will follow-up with you in our next billing cycle to make sure that you received your statement.
Regards,
MidCity Utilities