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Olivia M

1 reviews | Active since Mar 2021

03 Sept 2025, 12:02

ELECTRICITY REFUND

lts a long story after a new agent took over management of our building from the 1st of July 2025 and we have been struggling to get back our refund for electricity. To cut the long story short l would like to take this opportunity to thank THABISO who did not take my query lightly when l spoke to him on Friday last week the 29th of August 2025. Today the 3rd of September Thabiso called me with good news that our refund will be processed this week on Friday the 5th of September. Once l get the notification l will definitely change this rating from 4 stars to 5 stars. Thank you so much Thabiso for your excellent customer service. We need people like you in our community.

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Replies (1)
MidCity Utilities
MidCity Utilities's reply03 Sept 2025, 12:17
Official
  Good day Olivia, 

Thank you for the positive feedback and for rating us.
 
We're so happy to hear you are pleased with our service, we will forward your message to the appropriate individual and department.
 
 Kind Regards,
 Marketing 

Best regards,