PN
Phumla N
1 reviews | Active since Aug 2023
27 Jun 2024, 05:42
Disgusted by midcity utilities
Midcity please close down. Ur service is so pathetic!. To think this morning I Have been subjected to bath with cold water because you decided not to load my electricity yet AGAIN!!! ***! Than I call the so called 24hr customer care number and the agents are sleeping. Eventually 2hours later the agents responds that they have loaded my electricity with such arrogance and I'm on my way to work and I have bathed with cold water... I'm so disgusted right now. I cannot wait for my lease to end at shirlandi. I will never stay at a place that utilises midcity utilities and IV been sharing this information.
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Replies (2)0
Replies (2)
MidCity Utilities's replyOfficial
27 Jun 2024, 09:03 Good day Phumla,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply27 Jun 2024, 09:03
Official
Good day Phumla,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's replyOfficial
27 Jun 2024, 09:41 Good day Phumla. We apologise for the inconvenience. Our Business Support Assistant will call you shortly to discuss and assist to prevent same from happening in future. We will also send a technician to investigate why the token did not transfer to the meter automatically.
Regards,
MidCity Utilities
Regards,
MidCity Utilities
MidCity Utilities's reply27 Jun 2024, 09:41
Official
Good day Phumla. We apologise for the inconvenience. Our Business Support Assistant will call you shortly to discuss and assist to prevent same from happening in future. We will also send a technician to investigate why the token did not transfer to the meter automatically.
Regards,
MidCity Utilities
Regards,
MidCity Utilities