Disconnection Without Notice

There was an issue with a water debit order, of which I was not aware. Without any prior warning, our electricity was disconnected. I asked the person on-site for a day to resolve the matter, but he said he was instructed by his manager, Percy Ndala, to proceed immediately and that no time would be given. I then called Percy to request time to investigate, but he insisted the matter could only be addressed after the disconnection. I find this approach ********* and unfair, especially given the lack of communication. The total arrears, including penalties, amounted to only R1,045.32 — an amount I could have settled immediately if I had been informed.