BC
Brandon Clark-Halkett
1 reviews | Active since Aug 2020
10 Oct 2024, 17:11
Deposit Refund
I have been waiting for more than a month for my deposit refund. I called in on Monday 07/08/2044 to follow up. They advised they still needed my banking confirmation letter, and once they receive it the deposit will be paid back within 48hours. I have still not received anything. I have sent emails and they do not reply. I tried calling and it keeps telling me the number is unavailable. Very poor service.
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Replies (2)
MidCity Utilities's replyOfficial
11 Oct 2024, 08:28Good day Brandon,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply11 Oct 2024, 08:28
Official
Good day Brandon,
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We regret to hear that your experience with our us has not met your expectations and we do apologise for any inconvenience caused
We acknowledge your complaint and have escalated this matter to the divisional head.
Your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's replyOfficial
11 Oct 2024, 10:31Good day Brandon. Please note that your risk deposit has been refunded, we were just waiting for the final billing to go through. If you need any more information, please do not hesitate to contact us. Kind Regards,
MidCity Utilities's reply11 Oct 2024, 10:31
Official
Good day Brandon. Please note that your risk deposit has been refunded, we were just waiting for the final billing to go through. If you need any more information, please do not hesitate to contact us. Kind Regards,