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stephanie N
1 reviews | Active since Jul 2016
22 Mar 2023, 08:41
Cut of electricity
My account is up to date, I have units, these guys switched of my electricity at 7 this morning, with no explanation, just told me a technician will load units, now I got to wait the whole day for electricity. Cut my electricity although it up to date.
Helpful (0)
Replies (4)0
Replies (4)
MidCity Utilities's replyOfficial
22 Mar 2023, 09:17Good day Stephanie,
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter.
We have escalated this matter to the relevant department and it will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter.
We have escalated this matter to the relevant department and it will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
MidCity Utilities's reply22 Mar 2023, 09:17
Official
Good day Stephanie,
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter.
We have escalated this matter to the relevant department and it will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter.
We have escalated this matter to the relevant department and it will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
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stephanie N's updateReviewer Update
22 Mar 2023, 09:20No one going to assist, got told electrician will come out , What time, When will it be restored, Nothing being told.
sN
stephanie N's update22 Mar 2023, 09:20
Reviewer Update
No one going to assist, got told electrician will come out , What time, When will it be restored, Nothing being told.
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stephanie N's updateReviewer Update
22 Mar 2023, 10:02Still no assistance,
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stephanie N's update22 Mar 2023, 10:02
Reviewer Update
Still no assistance,
MidCity Utilities's replyOfficial
23 Mar 2023, 09:14Good day Stephanie,
Due to the COJ electricity supply being vandalised and infrastructure of COJ as well as MidCity Utilities being ******, we had to replace equipment as to restore the communication modules to the Smart Electricity Meters.
We unfortunately had to temporarily shut down the power supply to the whole complex whilst the replacement and installation was done. Shortly after the installation was safely done, all power was restored to all residents.
We do apologise for the inconvenience.
Kind Regards,
MidCity Utilities
Due to the COJ electricity supply being vandalised and infrastructure of COJ as well as MidCity Utilities being ******, we had to replace equipment as to restore the communication modules to the Smart Electricity Meters.
We unfortunately had to temporarily shut down the power supply to the whole complex whilst the replacement and installation was done. Shortly after the installation was safely done, all power was restored to all residents.
We do apologise for the inconvenience.
Kind Regards,
MidCity Utilities
MidCity Utilities's reply23 Mar 2023, 09:14
Official
Good day Stephanie,
Due to the COJ electricity supply being vandalised and infrastructure of COJ as well as MidCity Utilities being ******, we had to replace equipment as to restore the communication modules to the Smart Electricity Meters.
We unfortunately had to temporarily shut down the power supply to the whole complex whilst the replacement and installation was done. Shortly after the installation was safely done, all power was restored to all residents.
We do apologise for the inconvenience.
Kind Regards,
MidCity Utilities
Due to the COJ electricity supply being vandalised and infrastructure of COJ as well as MidCity Utilities being ******, we had to replace equipment as to restore the communication modules to the Smart Electricity Meters.
We unfortunately had to temporarily shut down the power supply to the whole complex whilst the replacement and installation was done. Shortly after the installation was safely done, all power was restored to all residents.
We do apologise for the inconvenience.
Kind Regards,
MidCity Utilities