LK
Lisa K
1 reviews | Active since Feb 2014
27 Nov 2025, 15:58
BILLING NIGHTMARE - SERIOUS INCOMPETENCE
At first being charged for Postpaid when you app**** for prepaid, loads of excuses and long waiting periods to fix this, then the billing started, double charging on the Fixed rate for your electricity meter (They charge you for the fixed rate on the statement and the prepaid service) the excuse... oh you have to buy units before the 4th of each month.... but hey, they quick to send a final letter of demand even when you are not in arrears....
Helpful (0)
Replies (1)0
Replies (1)
MidCity Utilities's replyOfficial
28 Nov 2025, 15:39 Good day Lisa,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
MidCity Utilities's reply28 Nov 2025, 15:39
Official
Good day Lisa,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to *** so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team