Appalling service by MidCity utilities

This is the worst customer service I have ever recieved from a service provider who we pay exorbitant fees to but only to recieve appalling service. I have been without power for the past few days with little to now help! Mind you, I have a week old newborn in the house! The issue with my house has nothing to do with the network problems they are experiencing because I have had units even before the network issue started, my neighbors in the complex have electricity but still no help. After a million calls to their office, being sent pillar to post by rude workers telling me different stories with every call, don't get me started with the after hours contact lines, who do not answer calls and are very rude and unhelpful the one time you do get through. I was told that their technician has come to the complex to reset the dv box, but my electricity still remains off, how does a technician come to fix a problem and not even bother to go to the unit to check whether the issue is resolved, what was the essence of coming to the complex and leaving without ensuring the job is done! All just a waste of everyone's time. My newborn is suffering and this is giving a newly postpartum mother uneccessary stress. Very dissatisfied with MidCity utilities' service.