JB
John B

1 reviews | Active since Aug 2021

30 Aug 2021, 14:33

-5 Stars

I truly wish that i was able to give this review a minus 5 star and even then it will be too good for this company. I an being charged R250.00 for using the wrong reference number when making a payment, I understand that using a wrong reference means extra admin but seriously R250.00 that's ridiculous. Future more they charge me extra for not paying my account by the 4/8 when i made a payment by the 26/7 then when you call them and finally get through you have to deal with rude agents who put the phone down in your ear while you are trying to resolve an issue. The worst out of all this is i am staying in a complex so i have no other choice but to use these *********** and rude service provider.

0
Replies (2)
MidCity Utilities
MidCity Utilities's reply30 Aug 2021, 15:09
Official
Dear Johan Henry,   

We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. Thank you for posting and allowing us an opportunity to respond to your complaint. 

Kindly email *** with your contact details, account number, complex name & unit number for further assistance. 

It will receive the appropriate attention and further feedback will be provided to you in due course. 

Also please feel free to contact us on *** if you require any assistance. 

Kind Regards 
MidCity Utilities 

MidCity Utilities
MidCity Utilities's reply03 Sept 2021, 14:08
Official
Good day Johan Henry,
 
Thank you for your patience and allowing us an opportunity to respond to your complaint. 
We herewith confirm that the problem has been resolved.
 
We trust that you find this in order. 
 
Kind Regards
MidCity Utilities