WE ARE TIRED

This review has been long overdue. I have sincerely tried to put up with them, but their management is poor. I am not sure about their other properties, but "Festival's Egde" is clearly below standards. First of all, their building is infested with ****roaches, they keep on claiming its the tenants fault for not cleaning it, but my flatmates and I we constantly clean out unit and even have a roaster for such, and we still see ****roaches around. Our invoices have amounts that we do not even recognise. An example would be: Recently myself and the other tenants have been receiving invoices stating that they have "cleaned" our units, amounting to R1350 divided by the number of people in the unit. Remember, we are the ones who clean our own units. So where does this amount come from??? I have spoken to the "care-taker" and he claims it's from the previous year as a yearly thing, for new tenants and so on, so WHAT DO WE HAVE TO DO WITH IT? ISN'T IT PART OF MAINTENANCE??? Speaking of the "caretaker", not only does is he rude when answering our queries but does not know what is going on most of the times. The showers keep on clogging and the roof sometimes leak (remember, this is a "new building). The units were clearly made for 3 to 4 people each but recently they have made it for 5 to 8 people each, making the rooms double. I have no problem with this part, but the problem comes with insufficient cabinet, pots and space in the fridge, not enough showers, and we are students who sometimes clash with each other. They are too many hidden costs e.g.: the one of the cleaning. If cleaning is part, I request that this be part of the contract. The maintenance crew just randomly come into our rooms if you don't answer them after 1 knock. I would honestly like if maintenance is to be done, that this be informed to the particular people in the units beforehand and not just random paper stuck at the elevator saying "maintenance will be done between the x day to x day", let us know that maintenance on floor x will be done today from whatever time to whatever time. That way we will prepare accordingly and someone will be in the unit to receive them. The Wifi is super slow because it does not accommodate the amount of people in the building (again, they have increase the amount of people in each unit), therefore, additional routers should be put in place since we pay for this as well. This place has so many hidden costs and when you complain they tell you to read the contract as if it is stated on it. They have charged us for calling them or for them having to send us an SMS reminding us to pay the rent before the agreed date. Honestly speaking, it would be great if MidCity could put an admin office in the actual building (like many other companies do) to attend to our problems because the "care-taker" tends to do nothing or just answers us rudely as if it is our fault. Because calling them every time we have an issue with the maintenance or our invoices, not only is it a waste of airtime, the office provides us a bad service. PLEASE DO BETTER.