SG
Sphe G
1 reviews | Active since Sept 2018
23 Aug 2023, 08:52
Unprofessional and ***********
<div>I have been occupying a unit rented by MidCity for the past 5 years. As of late it has been ab issue communicating with MidCity. If they aren’t rude they are unprofessional. To the point I opted to vacate the unit. Prior to vacating the unit, I raised a concern regarding mould and *****s coming off the hinges on the wardrobe door. The mould and *****s were sorted however a week or so later I received communication that I am liable for work done. Bear in mind, this has happened in the years occupying the unit. Never I have I paid. After back and forth. MidCity has never responded. When it is time to pay mr deposit, they deduct the funds. This after lying that my wife has given them the go ahead I also being charged for cleaning a stove. The stove was spotless when we vacated the unit. Extremely rude and unprofessional staff</div>
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Replies (5)0
Replies (5)
Midcity Property Services's replyOfficial
23 Aug 2023, 12:49Good day Sphe,
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter. We strive to provide excellent service.
We have escalated this matter to the relevant department. It will receive the appropriate attention and further feedback will be provided to you in due course.
Also please feel free to contact us on *** if you require any further assistance.
Also please feel free to contact us on *** if you require any further assistance.
Kind Regards
Marketing
Midcity Property Services's reply23 Aug 2023, 12:49
Official
Good day Sphe,
We are sorry to hear that your experience with our company has not met your expectations and we appreciate you making us aware of this matter. We strive to provide excellent service.
We have escalated this matter to the relevant department. It will receive the appropriate attention and further feedback will be provided to you in due course.
Also please feel free to contact us on *** if you require any further assistance.
Also please feel free to contact us on *** if you require any further assistance.
Kind Regards
Marketing
SG
Sphe G's updateReviewer Update
23 Aug 2023, 17:17Contact number?
SG
Sphe G's update23 Aug 2023, 17:17
Reviewer Update
Contact number?
Midcity Property Services's replyOfficial
24 Aug 2023, 12:03Good day Sphe,
We acknowledge receipt of your above-mentioned complaint. After your initial concern was received an inspector did an inspection at your unit. The cupboard door hinges were broken due to the cupboards being overloaded and therefor falls under tenant’s responsibility.
The photo and communication were sent to you and the charges of the contractor to repair the hinges was billed on your account. Unfortunately, the stove was left dirty when the unit was vacated and the cost for the cleaning also falls under tenant’s responsibility. The photos and communication were sent to you with proof of the dirty stove as well as the after photo where the stove was cleaned by our contractor.
We will investigate and address the professionalism with the relevant personnel as our company and personnel strive to be as professional and fair towards all our clients and will continue to do so.
We acknowledge receipt of your above-mentioned complaint. After your initial concern was received an inspector did an inspection at your unit. The cupboard door hinges were broken due to the cupboards being overloaded and therefor falls under tenant’s responsibility.
The photo and communication were sent to you and the charges of the contractor to repair the hinges was billed on your account. Unfortunately, the stove was left dirty when the unit was vacated and the cost for the cleaning also falls under tenant’s responsibility. The photos and communication were sent to you with proof of the dirty stove as well as the after photo where the stove was cleaned by our contractor.
We will investigate and address the professionalism with the relevant personnel as our company and personnel strive to be as professional and fair towards all our clients and will continue to do so.
Kind Regards,
Midcity Property Services's reply24 Aug 2023, 12:03
Official
Good day Sphe,
We acknowledge receipt of your above-mentioned complaint. After your initial concern was received an inspector did an inspection at your unit. The cupboard door hinges were broken due to the cupboards being overloaded and therefor falls under tenant’s responsibility.
The photo and communication were sent to you and the charges of the contractor to repair the hinges was billed on your account. Unfortunately, the stove was left dirty when the unit was vacated and the cost for the cleaning also falls under tenant’s responsibility. The photos and communication were sent to you with proof of the dirty stove as well as the after photo where the stove was cleaned by our contractor.
We will investigate and address the professionalism with the relevant personnel as our company and personnel strive to be as professional and fair towards all our clients and will continue to do so.
We acknowledge receipt of your above-mentioned complaint. After your initial concern was received an inspector did an inspection at your unit. The cupboard door hinges were broken due to the cupboards being overloaded and therefor falls under tenant’s responsibility.
The photo and communication were sent to you and the charges of the contractor to repair the hinges was billed on your account. Unfortunately, the stove was left dirty when the unit was vacated and the cost for the cleaning also falls under tenant’s responsibility. The photos and communication were sent to you with proof of the dirty stove as well as the after photo where the stove was cleaned by our contractor.
We will investigate and address the professionalism with the relevant personnel as our company and personnel strive to be as professional and fair towards all our clients and will continue to do so.
Kind Regards,
Midcity Property Services's replyOfficial
06 Sept 2023, 13:29Dear Sphe,
We understand your frustration however with all respect the photos we have, show the misuse of the cupboard leading to the broken hinges and you were notified that you will be liable for the cost of the repair.
Kind Regards,
Kind Regards,
Midcity Property Services's reply06 Sept 2023, 13:29
Official
Dear Sphe,
We understand your frustration however with all respect the photos we have, show the misuse of the cupboard leading to the broken hinges and you were notified that you will be liable for the cost of the repair.
Kind Regards,
Kind Regards,
SG
Sphe G's updateReviewer Update
06 Oct 2023, 06:35So you have resorted to lying? Please provide proof I was advised?
No wonder a number of people are leaving Embassy Place. You too focused on protecting the company as to listening to clients that bring money in.
Going forward in advising active wanting a unit bot to utilize MidCity. I will use my following to my advantage
Thank you for nothing
No wonder a number of people are leaving Embassy Place. You too focused on protecting the company as to listening to clients that bring money in.
Going forward in advising active wanting a unit bot to utilize MidCity. I will use my following to my advantage
Thank you for nothing
SG
Sphe G's update06 Oct 2023, 06:35
Reviewer Update
So you have resorted to lying? Please provide proof I was advised?
No wonder a number of people are leaving Embassy Place. You too focused on protecting the company as to listening to clients that bring money in.
Going forward in advising active wanting a unit bot to utilize MidCity. I will use my following to my advantage
Thank you for nothing
No wonder a number of people are leaving Embassy Place. You too focused on protecting the company as to listening to clients that bring money in.
Going forward in advising active wanting a unit bot to utilize MidCity. I will use my following to my advantage
Thank you for nothing