Terrible service

What a terrible service I have and still receiving. I have been trying to get my remote sorted for over 3 weeks now. Every time you have to follow up, and yes, when they feel like responding to your email, they will. I am without remote right now, I have filled in the form and made payment. When you call, yes, the reception lady will answer and transfer your call, but you will be lucky to find the person you're looking for or get back to you. Honestly, if you guys were not the only service provider for the complex I'm at I would have ditched you a long time ago, but anyways, I hope someone will get back to me and assist with the remote. ALSO, above issue is not the only issue I have experienced.