DM
Dinny M
1 reviews | Active since Sept 2023
17 Dec 2024, 17:58
Someone needs to do something about the bad treatment from this company
MidCity chose to switch off my electricity today midday because they claim the wrong reference was used, this despite the fact that the proof of payment was emailed to them this morning. I have been using my unit number as a reference for over a year and they had no problem allocating the payment previously. A month ago they switched me off claiming that even though I have a post paid meter, I have not paid my prepaid meter. On 20 November 2024 they send a letter about a risk deposit with no due date for payment hoping to use this against me to switch off my power, no notice whatsoever, they switch off even before 30 days is over This is getting personal, unprofessional and abusive.
Helpful (0)
Replies (5)0
Replies (5)
Midcity Property Services's replyOfficial
18 Dec 2024, 08:50Good Day,
We are sorry to hear about your experience with our company, service is our top priority.
Kindly email *** with your contact details, account number, complex name & unit number for further assistance.
Should you require any additional assistance, please do not hesitate to contact us at ***.
Kind Regards,
Marketing
Midcity Property Services's reply18 Dec 2024, 08:50
Official
Good Day,
We are sorry to hear about your experience with our company, service is our top priority.
Kindly email *** with your contact details, account number, complex name & unit number for further assistance.
Should you require any additional assistance, please do not hesitate to contact us at ***.
Kind Regards,
Marketing
DM
Dinny M's updateReviewer Update
18 Dec 2024, 09:36Good day
Thanks for your reply, however it is not sufficient as I have been emailing and speaking to your credit department the whole of yesterday and this morning. I will report you to the ombudsman because I still have not been given a valid reason why my power was disconnected. I am referring to a unit at Bluestream villas and the matter has still not been resolved.
Thanks for your reply, however it is not sufficient as I have been emailing and speaking to your credit department the whole of yesterday and this morning. I will report you to the ombudsman because I still have not been given a valid reason why my power was disconnected. I am referring to a unit at Bluestream villas and the matter has still not been resolved.
DM
Dinny M's update18 Dec 2024, 09:36
Reviewer Update
Good day
Thanks for your reply, however it is not sufficient as I have been emailing and speaking to your credit department the whole of yesterday and this morning. I will report you to the ombudsman because I still have not been given a valid reason why my power was disconnected. I am referring to a unit at Bluestream villas and the matter has still not been resolved.
Thanks for your reply, however it is not sufficient as I have been emailing and speaking to your credit department the whole of yesterday and this morning. I will report you to the ombudsman because I still have not been given a valid reason why my power was disconnected. I am referring to a unit at Bluestream villas and the matter has still not been resolved.
Midcity Property Services's replyOfficial
18 Dec 2024, 12:15Dear Leneo,
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
As per the municipal bylaws a risk deposit must be equal to at least two times the average monthly post-paid utilities account. With the review of the risk deposits, the past 12 months monthly post-paid utilities accounts are considered as well as the yearly tariff increases that takes effect as from July of every year.
Information was also provided by our Executive Director on 11 December 2024 & communication between yourself and our offices were also done the past 7 days.
Regards,
MidCity Utilities
MidCity Utilities
Midcity Property Services's reply18 Dec 2024, 12:15
Official
Dear Leneo,
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
Risk deposit increased is an unfortunate yearly occurrence / review. A notice regarding risk deposit reviews were sent in October 2024.
As per the municipal bylaws a risk deposit must be equal to at least two times the average monthly post-paid utilities account. With the review of the risk deposits, the past 12 months monthly post-paid utilities accounts are considered as well as the yearly tariff increases that takes effect as from July of every year.
Information was also provided by our Executive Director on 11 December 2024 & communication between yourself and our offices were also done the past 7 days.
Regards,
MidCity Utilities
MidCity Utilities
DM
Dinny M's updateReviewer Update
18 Dec 2024, 15:36Please also consult the trustees because there was a deposit for utilities paid when I acquired that Property. I will also appreciate it if you can indicate if you have considered that amount in determining what is due to you.
Regards
Leneo
Regards
Leneo
DM
Dinny M's update18 Dec 2024, 15:36
Reviewer Update
Please also consult the trustees because there was a deposit for utilities paid when I acquired that Property. I will also appreciate it if you can indicate if you have considered that amount in determining what is due to you.
Regards
Leneo
Regards
Leneo
Midcity Property Services's replyOfficial
18 Dec 2024, 16:17Dear Leneo,
Your complaint was brought under the attention of our Director of Utilities.
He will investigate and reply to you as soon as he is able to as he is currently on holiday with limited access to emails and network.
Your power will be restored today.
We will provide you with a full recon on your account for the past year as well as correspondence on:
- Terms and conditions of when accounts are due and payable.
- Terms and conditions regarding risk deposits.
- Correspondence sent approximately three to four months ago regarding risk deposit reviews.
- Terms and conditions of risk deposit review where a client wants to pay off the risk deposit over a three month period (keeping current account up to date).
Regards,
Midcity Property Services's reply18 Dec 2024, 16:17
Official
Dear Leneo,
Your complaint was brought under the attention of our Director of Utilities.
He will investigate and reply to you as soon as he is able to as he is currently on holiday with limited access to emails and network.
Your power will be restored today.
We will provide you with a full recon on your account for the past year as well as correspondence on:
- Terms and conditions of when accounts are due and payable.
- Terms and conditions regarding risk deposits.
- Correspondence sent approximately three to four months ago regarding risk deposit reviews.
- Terms and conditions of risk deposit review where a client wants to pay off the risk deposit over a three month period (keeping current account up to date).
Regards,