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Miss S

1 reviews | Active since Feb 2022

28 Feb 2022, 02:35

Robbing tenants

I often read reviews never thought that I’d one day be the one complaining about bad service.

I’m here to complain about your finance department, particularly Ms Jackie Portwig who has ****** me countless times. I want to know who the manager/supervisor is in that department as I will not allow you guys to get off with taking people's money with no justification. Even after I have moved out, that Jackie lady still has the audacity to sent me letters of demand.

I no longer reside in Protea South flats. I served my 30 day notice and evacuated on the last day of January 2022. I want a detailed transaction statement indicating how my deposit has now amounted to nothing. How did you guys come to the conclusion that I will not get even a cent. I had no debit order agreement with Midcity yet I was charged for that. I never received any of your sms communication yet I was charged for sms’s . I always sent my rental proof of payment in time yet that Jackie lady always charged me for things I have no knowledge of and unnecessary letters of demand.

I refuse to be ****** in daylight! You can’t just take people’s money and expect them to be quiet. Your finance office is sloppy and ***********.

0
Replies (3)
Midcity Property Services
Midcity Property Services's reply28 Feb 2022, 16:21
Official
Good day Miss Sambo

We are sorry to hear about your experience with our company. Thank you for posting and allowing us an opportunity to respond to your complaint. 

We are in the process of attending to the problem and will try to the best of our ability to resolve the matter as soon as possible.

Also please feel free to contact us on *** if you require any further assistance. 

Kind Regards 
Marketing 



Midcity Property Services
Midcity Property Services's reply07 Mar 2022, 14:42
Official
Dear Miss Sambo,

They are still in the process of attending to this matter. The penalties regarding this matter were reversed and the DR process will continue.
 
For any further queries please contact Ria de Jager (r i a . d e j a g e r @ m i d c i t y . c o . z a ).

Kind Regards 
Marketing
MS
Miss S's update16 Mar 2022, 03:34
Reviewer Update
Thank you so much, I will send you an email tomorrow of my communication with Ms Matlala who is responsible for deposits. I was planning to come to your offices regarding this matter, is it necessary or should I wait since you say you’re in the process of reversing the penalties. I signed two lease contracts with Midcity and this is because I was told that the first one wasn’t accurately billed and I indicated that I will not be liable for that as that mistake was made by Sam who works there. Better still even when I calculate the financial implications of that the difference between the two contracts is R150 so I don’t understand how Jackie got to the total she has today. I don’t owe Midcity anything, I always paid my rent in time and always sent proof of payment before the 2/3rd of each month.

I’ve never even gotten one sms from Midcity yet on Previous statements Jackie would include an sms fee, when I checked with her even she asserts that they never had my number on their system...