RM
Reabetswe M
1 reviews | Active since Jan 2023
12 Apr 2023, 20:51
Poor services!
MidCity once again you lie and say you did not receive payment! Every month you receive payment infact we pay more than the allocated amount!
You have poor administrators working in your office and never check what you do.
Again this afternoon I had to send another email to complain about payment made and your your services!!!!
Helpful (0)
Replies (3)0
Replies (3)
Midcity Property Services's replyOfficial
13 Apr 2023, 13:51Good day Reabetswe,
Please note that we have tried through email, telephone calls and WhatsApp to get into contact with you.
We received no reply to our calls or WhatsApp.
We received no reply to our calls or WhatsApp.
Please note that the due date for payment of accounts are the 4th of every month. You continue to make late payments after the 12th of every month once we have already proceeded with our Credit Control process.
We send out constant reminders for payment due after statements have been issued.
We send out constant reminders for payment due after statements have been issued.
Please keep to the payment date on or before the 4th to avoid unnecessary cost, frustration and inconvenience.
Kind Regards,
MidCity Utilities
Kind Regards,
MidCity Utilities
Midcity Property Services's reply13 Apr 2023, 13:51
Official
Good day Reabetswe,
Please note that we have tried through email, telephone calls and WhatsApp to get into contact with you.
We received no reply to our calls or WhatsApp.
We received no reply to our calls or WhatsApp.
Please note that the due date for payment of accounts are the 4th of every month. You continue to make late payments after the 12th of every month once we have already proceeded with our Credit Control process.
We send out constant reminders for payment due after statements have been issued.
We send out constant reminders for payment due after statements have been issued.
Please keep to the payment date on or before the 4th to avoid unnecessary cost, frustration and inconvenience.
Kind Regards,
MidCity Utilities
Kind Regards,
MidCity Utilities
RM
Reabetswe M's updateReviewer Update
14 Apr 2023, 05:11Granted the payment was made later than the 4th! It’s been 2 days of following up on reconnection - how long must this take? How many times must we spend time calling your offices.
Your services are poor! You don’t know how to work with people and there’s many other utilities services you can learn from. Today will be the third day that we follow up on reconnection!
Your services are poor! You don’t know how to work with people and there’s many other utilities services you can learn from. Today will be the third day that we follow up on reconnection!
RM
Reabetswe M's update14 Apr 2023, 05:11
Reviewer Update
Granted the payment was made later than the 4th! It’s been 2 days of following up on reconnection - how long must this take? How many times must we spend time calling your offices.
Your services are poor! You don’t know how to work with people and there’s many other utilities services you can learn from. Today will be the third day that we follow up on reconnection!
Your services are poor! You don’t know how to work with people and there’s many other utilities services you can learn from. Today will be the third day that we follow up on reconnection!
Midcity Property Services's replyOfficial
14 Apr 2023, 15:51Dear Reabetswe,
We tried to reach you but you weren't available, so we left a message on WhatsApp.
We tried to reach you but you weren't available, so we left a message on WhatsApp.
Please note that your account is not settled in full as the late payments incur additional administration fees. If payment is made on the due dates, there would be no additional fees, administration cost and frustrations.
We have arranged for a reconnection this afternoon whilst we will engage with you to resolve the outstanding balance on your account.
Please avail yourself for a telephone discussion later this afternoon or on Monday.
Kind Regards,
MidCity Utilities
Please avail yourself for a telephone discussion later this afternoon or on Monday.
Kind Regards,
MidCity Utilities
Midcity Property Services's reply14 Apr 2023, 15:51
Official
Dear Reabetswe,
We tried to reach you but you weren't available, so we left a message on WhatsApp.
We tried to reach you but you weren't available, so we left a message on WhatsApp.
Please note that your account is not settled in full as the late payments incur additional administration fees. If payment is made on the due dates, there would be no additional fees, administration cost and frustrations.
We have arranged for a reconnection this afternoon whilst we will engage with you to resolve the outstanding balance on your account.
Please avail yourself for a telephone discussion later this afternoon or on Monday.
Kind Regards,
MidCity Utilities
Please avail yourself for a telephone discussion later this afternoon or on Monday.
Kind Regards,
MidCity Utilities