Poor response/Late electricity bill

Every month my husband has to request for our electricity bill after we've been promised that the bills are immediately sent out when received from Tshwane municipality. After requesting September's bill for the numerous time, it has first been sent to us on the 31st of October... Luckily my husband phoned in earlier the month and asked someone else to forward us the bill, otherwise our payment would've been late. This is unacceptable, and I am disappointed in this poor service MidCity is providing us. Bills like these are supposed to be sent out immediately.