POOR MAINTENANCE

My sister in-law recently moved into flat number 305 Majuba building, 675 Pretorius street. The first week she reported that he key was not working properly, there is no hot water coming from the geyser and that the toilet does not flush properly. My husband sent an email to the agency to report the issue, but no action has been taken. A few weeks after reporting the issue,she was locked in her flat because the key didnt work, my husband had to drive from Witbank to Pretoria to assist his sister who missed classes due to this issue. 4 days ago the toilet blocked and does not flush at all, she reported to the caretaker and he sent an email to the agency,again no feedback was provided. At 8:45 this morning she called the agency to report the toilet issue once again, the replyshe got was that they will call before they go to her flat. Worse part, contract stated rent is R3900 including water & electricity, when the statement came extra costs where added which amounted to R4500 which was paid. I fail to understand how you can charge so much money for such a low maintained place.