Poor maintenance

I stay at Nicola building at 158 Johnston street, Pretoria. The lift has been broken for three weeks. My partner has a leg injury for which she went for an operation. Everyday is a struggle as she has to walk up and down those flights of stairs. Midcity Properties have no intention of speedily repairing the broken lift. We pay them on time, but their response when it comes to repairs and maintenance is appalling to say the least.