One star is one too many! Sub-zero service.

Having exhausted every other avenue, I finally relent to public scrutiny to report Midcity Property Services' disgraceful - if not non-existent - service delivery.

Since January 2022 the residents of Kungwini Ranch and surroundings, myself among them, have been disputing erroneous charges and non-sensical meter readings on the electricity bills. On 9 February 2022, one Steve Nel, Portfolio Manager of said residential estate, admitted telephonically that reconciliation was due to be undertaken since havoc somehow occurred with the metering system and they have yet to develop an understanding of the matter. On 14 February 2022, after the second of many follow-up emails, I was promised that the matter would be tended to the next day. Alas... On 23 March, I was informed that the reconciliation was underway - to no avail. No bills were distributed, constituting neglect to communicate reconciled figures, and nearly three calendar months since inception of the problem, neither clarity nor reason or as much as an apology has been issued by the "Property Services" provider.

In the meantime, while Mr Nel delays responding to correspondence, I have directed queries and complaints directly to Midcity. Suffice it to say that no party deemed the issue either relevant or important enough to send so much as an acknowledgement of receipt.

I dare say that subcontracting metering services to this particular independent service provider is by no means greater than dealing with the less-than-efficient council itself. Which begs the question: for which reason would Home Owners' Associations even consider making use of this company's services, if not only to frustrate their residents...?

Whether for lack of commitment to customer service or expertise, Midcity is certainly the epitome of what sub-standard service delivery has become of late.