Mismanagement and Incorrect billing

MidCity property is one of the most dis-functional property company i have ever met .The level of professionalism and arrogance in this company is appalling. I'm a property owner we received a water bill of R2700 all of sudden for August , our water bill has never exceeded R500 ever since we moved in 2016 water tariffs went up but our water has never exceeded R500 the highest was R440 . There is only 3 adults and two small children living in the house .We wrote emails to Midcity and there was no response from them, not even a message to say we are looking into this .

I called Mariska Broodryk who is the Portfolio Manager i could not get hold of her i was told she will call of which it never happened.I called again today her level of professionalism is disgusting .She showed that she does not care and insist that this is what the water reading is saying we must just pay.Which means they do as they please even if you can receive a R100k bill you must pay because that is what the water reading is saying .As I was speaking to her on the phone since she's not responding to our email, her arrogance is something else!and she slammed the phone down cutting our conversation.

Mariska is so unprofessional , she's is rude and she has no clue what customer service is .She does as she pleases and does not give a care about the people.She is mismanaging this estate .What she says must go regardless of what .

She represents MidCity and is this how MidCity treats its customers ? do MidCity even take their staff for training especially on how their staff must conduct themselves.They hire people who do not know what they are doing.Very bad service from MidCity .

Can someone look into this we not staying in Waterfall Estate here our waterbill cannot be this much .Mariska is mismanaging this Estate and then come up with ridiculous bills to cover up her mess.