MidCity, why should I take my own meter readings and constantly ask for monthly statements???

MidCity is just the worst! if i am not complaining about not receiving monthly statements, i am fighting over the excessive amounts on most months on my statements! The meter reading team **** about being unable to access my property. As a result, Midcity utilities started charging me exorbitant amount for water consumption apparently they started using "estimates" to milk money out of me. I complained about this because it is a blatant lie to say there is never anyone at my property. If indeed that was true, why didn't they communicate with me to inform me that they cant access my property? it is only after i complained about the inconsistency in their billing i.e. in some months the bill would be less than a R1000 then before i know it, a statement comes with over or close to R2000 at one time it even exceeded these amounts! The only thing Ricardo could come up with as a solution is that i should do my own meter reading and send to them, even when i do that, they do not acknowledge receipt and i still don't receive my statements until i call almost all the time! Now i am doing their job yet they get their full salaries!

That EFF march was not enough! this place is just so useless to say the least!