kN
kevin N

1 reviews | Active since Nov 2016

20 Oct 2021, 10:18

Midcity *******

This has got to be the dodgiest property management company i have come accross in my 20 years of owning multiple properties First they threaten a tenant with cutting off his power and legal fees if he does not pay them to install a pre-paid meter...i aksed for the body corp mandate--they refuse to give this, i ask for the terms of the contract, they refuse this as well. I settle the account in July, only to find out they have been adding in several hundred per month to the pre-paid for the arrear levies.To date they have not given me a statement showing that money re conciled I get a levy bill in August, and whilst still waiting for a resolution, i am served asummons on the 02 September for August's R2200 levy...and guess what, the lawyers fees is almost as much as the levy outstanding.they refuse to give me a recon on monies deducted...which appears ******. i ask for the trustees details ...and they cite popi, so they cant give this out!

0
Replies (5)
Midcity Property Services
Midcity Property Services's reply20 Oct 2021, 10:47
Official
Good day Kevin, 

 We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority. 

We acknowledge your complaint and have escalated this matter to the relevant department.  It will receive the appropriate attention and further feedback will be provided to you in due course. 
Please feel free to contact us on *** if you require any further assistance. 

Kind Regards Marketing 

kN
kevin N's update21 Oct 2021, 13:58
Reviewer Update
hello, again , no response to date , i have been waiting since July for an answer
Midcity Property Services
Midcity Property Services's reply22 Oct 2021, 09:22
Official
Dear Mr. Naidoo,  As discussed telephonically, we are busy investigating this matter and we are waiting for feedback from all the relevant parties involved.
 As agreed telephonically, we will revert back to you as soon as possible.

Kind Regards
MidCity Property Group
kN
kevin N's update15 Nov 2021, 11:52
Reviewer Update
A very apologetic call from them then, now its the 15 th of November, several mails later, and still no response, still havent told me what they did with the moneys deducted from my pre-paid as well, and refuse to give me the details for the management team....***** Midcity property services
Midcity Property Services
Midcity Property Services's reply18 Nov 2021, 15:57
Official
Dear Mr. Naidoo, 

We herewith confirm that the matter is being handled and that one of our agents are in contact with you. 

Further feedback will be provided to you in due course. 

Kind Regards
MidCity Property Group