KN
Khulani N
1 reviews | Active since Oct 2018
22 Feb 2022, 11:37
Midcity is disregarding the Consumer Protection Act
I moved out of my room in 2018 of May by giving the correct notice in terms of the Consumer Protection Act. I have been requesting my deposit ever since my departure from the premises but, they in turn tell me to pay up my rent until the date when the contract was meant to expire, which is completely inconsistent with the law. They are refusing to pay back the deposit even after I have referred them to the law. I have also requested proof of reasonable cancelation costs that they have incurred, they are refusing to provide this. Their Deposit Administrator by the name of Veleshia Matlala is a very difficult person to deal with as she has no respect for the laws of the country.
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Replies (4)0
Replies (4)
Midcity Property Services's replyOfficial
22 Feb 2022, 14:49Good day Khulani
Thank you for posting and allowing us an opportunity to respond to your complaint. We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We have escalated this matter to the relevant department and your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards
MidCity Property Group
Kind Regards
MidCity Property Group
Midcity Property Services's reply22 Feb 2022, 14:49
Official
Good day Khulani
Thank you for posting and allowing us an opportunity to respond to your complaint. We are sorry to hear that your experience with our company has not met your expectations. Service is our top priority.
We have escalated this matter to the relevant department and your complaint will receive the appropriate attention and further feedback will be provided to you in due course.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards
MidCity Property Group
Kind Regards
MidCity Property Group
Midcity Property Services's replyOfficial
24 Feb 2022, 08:36Good day Khulani,
We herewith confirm that the matter is being handled and that one of our representatives made contact with you explaining the issue.
We herewith confirm that the matter is being handled and that one of our representatives made contact with you explaining the issue.
We trust that you find this in order.
Kind Regards
MidCity Property Group
MidCity Property Group
Midcity Property Services's reply24 Feb 2022, 08:36
Official
Good day Khulani,
We herewith confirm that the matter is being handled and that one of our representatives made contact with you explaining the issue.
We herewith confirm that the matter is being handled and that one of our representatives made contact with you explaining the issue.
We trust that you find this in order.
Kind Regards
MidCity Property Group
MidCity Property Group
KN
Khulani N's updateReviewer Update
24 Feb 2022, 08:57These people are ******** of note, even after explaining to them what the Consumer Protection Act states regarding leases, they choose to do their own thing.
I advised them to get legal guidance on the issue, their agent Ria de Jager agreed to this and promised to get back to me.
I am yet to receive a response or proof of payment for the refund of my deposit yet, they claim to have gotten back to me and that the matter is resolved, which are all lies.
I advised them to get legal guidance on the issue, their agent Ria de Jager agreed to this and promised to get back to me.
I am yet to receive a response or proof of payment for the refund of my deposit yet, they claim to have gotten back to me and that the matter is resolved, which are all lies.
KN
Khulani N's update24 Feb 2022, 08:57
Reviewer Update
These people are ******** of note, even after explaining to them what the Consumer Protection Act states regarding leases, they choose to do their own thing.
I advised them to get legal guidance on the issue, their agent Ria de Jager agreed to this and promised to get back to me.
I am yet to receive a response or proof of payment for the refund of my deposit yet, they claim to have gotten back to me and that the matter is resolved, which are all lies.
I advised them to get legal guidance on the issue, their agent Ria de Jager agreed to this and promised to get back to me.
I am yet to receive a response or proof of payment for the refund of my deposit yet, they claim to have gotten back to me and that the matter is resolved, which are all lies.
Midcity Property Services's replyOfficial
24 Feb 2022, 10:25Dear Khulani,
We apologize for the miscommunication, we confirmed that the matter is being handled and that one of our representatives are in communication with you to resolve this matter as soon as possible.
We apologize for the miscommunication, we confirmed that the matter is being handled and that one of our representatives are in communication with you to resolve this matter as soon as possible.
Further feedback will be provided to you in due course.
Kind Regards
MidCity Property Group
Kind Regards
MidCity Property Group
Midcity Property Services's reply24 Feb 2022, 10:25
Official
Dear Khulani,
We apologize for the miscommunication, we confirmed that the matter is being handled and that one of our representatives are in communication with you to resolve this matter as soon as possible.
We apologize for the miscommunication, we confirmed that the matter is being handled and that one of our representatives are in communication with you to resolve this matter as soon as possible.
Further feedback will be provided to you in due course.
Kind Regards
MidCity Property Group
Kind Regards
MidCity Property Group