Making earnings in a bad way.

Hello to whom it may concern. As I can take everyone back to the second of August 2022. Where we all had the worst experience from Capitec ,where we were unable to do any simple transection. Well it never ended there. As I was now checking my emails to start preparing for my bill payment. Boom the amount is just rediculars and when I was calling to find out my calls where not even getting answered, but a text " you will call you back" from Mid-city group. Imagine the whole huge campany sending you a text and never call back. Until I called none stop and they picked up only to find out I have been charged R250 more on my R300 water bill. Why is because the reference came in with my name instead of ref number and I was told I am not the only one. Well when Mid-city noticed all that they kept quiet and said to themself it's time to make extra cash and fine us instead of sending the same SMSes they send us as to remind us about payment. To say "please we can't relocate payments, call Mid-City or visit our offices" atleast. They kept quiet and fined us. I personally did save their details in my phone and never changed anything until that Capitec error incounter. The sad part is The Mid-city group were aware and didn't notify us. And looked forward to our R250.