JC
Jacques C
1 reviews | Active since Dec 2022
02 Dec 2022, 18:07
*********** to a whole new level
We changed our complex management to Midcity a month back. In just one month they managed to already mess up. After a week of begging and nagging our groundsmans has not been paid after promise soon promise to effect payment, this has still not happend. Their "senior" portfolio manager, Neels, is not answering his phone, or replying to messages. He also blocked my number. What ever happened to customer service. They are *********** on a whole new level.
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Replies (2)
Midcity Property Services's replyOfficial
05 Dec 2022, 12:11Dear Jacques,
We are sorry to hear that your experience with our company has not met your expectations, we strive to provide excellent service. We appreciate you making us aware of your experience and we have escalated your complaint to the relevant divisional head.
We will try to the best of our ability to resolve the matter as soon as possible.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations, we strive to provide excellent service. We appreciate you making us aware of your experience and we have escalated your complaint to the relevant divisional head.
We will try to the best of our ability to resolve the matter as soon as possible.
Kind Regards,
Marketing
Midcity Property Services's reply05 Dec 2022, 12:11
Official
Dear Jacques,
We are sorry to hear that your experience with our company has not met your expectations, we strive to provide excellent service. We appreciate you making us aware of your experience and we have escalated your complaint to the relevant divisional head.
We will try to the best of our ability to resolve the matter as soon as possible.
Kind Regards,
Marketing
We are sorry to hear that your experience with our company has not met your expectations, we strive to provide excellent service. We appreciate you making us aware of your experience and we have escalated your complaint to the relevant divisional head.
We will try to the best of our ability to resolve the matter as soon as possible.
Kind Regards,
Marketing
Midcity Property Services's replyOfficial
06 Dec 2022, 11:38Good day Jacques,
Thank you for your message. We sincerely apologise for any inconvenience you may have experienced due to the change of management. Customer satisfaction and client service is something we take seriously and anything less than ensuring you are completely happy is unacceptable. We confirm that the salary payment was made as per Neels Pienaar’s email to you on Friday morning, 2 December 2022. We further confirm that the General Manager of the division made contact on Saturday, 3 December 2022. The matter will be dealt with internally further, addressing your concerns. Warm Regards,MidCity Property Group
Thank you for your message. We sincerely apologise for any inconvenience you may have experienced due to the change of management. Customer satisfaction and client service is something we take seriously and anything less than ensuring you are completely happy is unacceptable. We confirm that the salary payment was made as per Neels Pienaar’s email to you on Friday morning, 2 December 2022. We further confirm that the General Manager of the division made contact on Saturday, 3 December 2022. The matter will be dealt with internally further, addressing your concerns. Warm Regards,MidCity Property Group
Midcity Property Services's reply06 Dec 2022, 11:38
Official
Good day Jacques,
Thank you for your message. We sincerely apologise for any inconvenience you may have experienced due to the change of management. Customer satisfaction and client service is something we take seriously and anything less than ensuring you are completely happy is unacceptable. We confirm that the salary payment was made as per Neels Pienaar’s email to you on Friday morning, 2 December 2022. We further confirm that the General Manager of the division made contact on Saturday, 3 December 2022. The matter will be dealt with internally further, addressing your concerns. Warm Regards,MidCity Property Group
Thank you for your message. We sincerely apologise for any inconvenience you may have experienced due to the change of management. Customer satisfaction and client service is something we take seriously and anything less than ensuring you are completely happy is unacceptable. We confirm that the salary payment was made as per Neels Pienaar’s email to you on Friday morning, 2 December 2022. We further confirm that the General Manager of the division made contact on Saturday, 3 December 2022. The matter will be dealt with internally further, addressing your concerns. Warm Regards,MidCity Property Group