Due to poor service delivery from MIDCITY I lost and is still losing income !

MIDCITY is the property manager for our complex. On the 26th July 2020 the geyser of the property burst. I reported it to the MIDCITY representative on the 27th July 2020. I received no response on my e-mails until today where I had to plea for a response. On calling the offices, the only response I received was that the rep is working from home and I have to wait for a response on my mail. For more than a week the property had no water/ warm water. The burst geyser also caused water damage to the electrical connections in the flat and I could therefore not allow tenants to move into the property on the 1 August. I have been losing income because of the non responsiveness of MIDCITY.

Today, I received a mail instructing me to contact the insurance company directly to lodge the claim, without giving me the contact details of the insurer? I feel like "crying" could the representative not have told me this a week ago? PS. it will also help to give me the contact details.

I would have had the flat ready for occupation by the 1st August 2020. Now I will lose this months rental and most probably the contract due to my failure to deliver.