RM
Reabetswe M
1 reviews | Active since Jan 2023
25 Mar 2023, 05:47
Disappointing agent
Every month we have to call them to enquire about our utilities. Lights are cut off, reconnection takes time, services are just shocking yet we pay so much!!!
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Replies (2)
Midcity Property Services's replyOfficial
27 Mar 2023, 12:47Good day Reabetswe,
Thank you for posting and allowing us an opportunity to respond to your complaint.
We are sorry to hear that your experience with our company has not met your expectations. It’s our goal to deliver the highest quality of service.
We have escalated this matter to the relevant department and will try to the best of our ability to resolve the matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Thank you for posting and allowing us an opportunity to respond to your complaint.
We are sorry to hear that your experience with our company has not met your expectations. It’s our goal to deliver the highest quality of service.
We have escalated this matter to the relevant department and will try to the best of our ability to resolve the matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Midcity Property Services's reply27 Mar 2023, 12:47
Official
Good day Reabetswe,
Thank you for posting and allowing us an opportunity to respond to your complaint.
We are sorry to hear that your experience with our company has not met your expectations. It’s our goal to deliver the highest quality of service.
We have escalated this matter to the relevant department and will try to the best of our ability to resolve the matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Thank you for posting and allowing us an opportunity to respond to your complaint.
We are sorry to hear that your experience with our company has not met your expectations. It’s our goal to deliver the highest quality of service.
We have escalated this matter to the relevant department and will try to the best of our ability to resolve the matter as soon as possible.
Please feel free to contact us on *** if you require any further assistance.
Kind Regards,
Marketing
Midcity Property Services's replyOfficial
03 Apr 2023, 11:26Dear Reabetswe,
Please note that we did not receive payment, as per the arrangement made between yourself and our offices. The power was reconnected, once we received proof of payment the following day. You can login to our Portal to also view your account and statements.
We made an effort to get in touch with you and sent you a WhatsApp message but we did not receive any response / reply.
Should you need any assistance, please do not hesitate to contact us on ***.
Kind Regards,
MidCity Utilities
Please note that we did not receive payment, as per the arrangement made between yourself and our offices. The power was reconnected, once we received proof of payment the following day. You can login to our Portal to also view your account and statements.
We made an effort to get in touch with you and sent you a WhatsApp message but we did not receive any response / reply.
Should you need any assistance, please do not hesitate to contact us on ***.
Kind Regards,
MidCity Utilities
Midcity Property Services's reply03 Apr 2023, 11:26
Official
Dear Reabetswe,
Please note that we did not receive payment, as per the arrangement made between yourself and our offices. The power was reconnected, once we received proof of payment the following day. You can login to our Portal to also view your account and statements.
We made an effort to get in touch with you and sent you a WhatsApp message but we did not receive any response / reply.
Should you need any assistance, please do not hesitate to contact us on ***.
Kind Regards,
MidCity Utilities
Please note that we did not receive payment, as per the arrangement made between yourself and our offices. The power was reconnected, once we received proof of payment the following day. You can login to our Portal to also view your account and statements.
We made an effort to get in touch with you and sent you a WhatsApp message but we did not receive any response / reply.
Should you need any assistance, please do not hesitate to contact us on ***.
Kind Regards,
MidCity Utilities