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Senze N

1 reviews | Active since Aug 2023

06 Sept 2023, 12:10

Disappointed I so wish the way how midcity properties is quick to take deposit is the same way how quick they are to help tenants

Disappointed I so wish the way how midcity properties is quick to take deposit is the same way how quick they are to help tenants. I have reported to them about my electricity bill which was extremely high. WAS told told Tswane estimated that bill they didn't come and do proper readings..its been close to 2weeks am waiting for proper readings and corrections unfortunately midcity don't hve access to the meter box..so finally yesterday they said they got access to the meter box but to my surprise m advised they if l don't pay that estimated amount my electricity will be disconnected am failing to understand why because I have been waiting for proper readings and corrections of the amount since. I am only 2months with midcity but am already disappointed.

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Midcity Property Services
Midcity Property Services's reply11 Sept 2023, 16:16
Official
 
Good day Senze
 
We take note of your complaint regarding the payment of the estimated electricity account issued by Tshwane, 
 
Our offices explained to you that the City of Tshwane used estimated meter reading with their accounts and that actual meter readings were done and submitted to the City of Tshwane to correct the account. Your account will be corrected as soon as City of Tshwane makes the corrections on their side. As you are aware City of Tshwane is still currently striking and we cannot guarantee when the account will be corrected. It was suggested by our offices that payment towards the account must still be made to avoid being disconnected by the City of Tshwane due to unpaid arrears and to avoid a high electricity account when the corrections are made on the account. 
 
As soon as the new account is available on the City of Tshwane portal it will be sent to you. 
 
Kind Regards