Deeply disappointed in Midcity's communication

We have had a long struggle with Midcity over a simple plumbing issue in our complex [Langsgaan, Garsfontein, Pretoria]. I sent many emails since late last year and even contacted the supplier myself. Not once did anyone from Midcity even bother to reply or guide us on what to do. They are however, exceptional at sending out invoices. It is really sad to experience service like this, since we have payed them meticulously over the years. I have spoken to our caretaker to let her know the struggle in the hope that something can change or perhaps the service provider can change.

After calling, we were told that it is our problem to fix and that Bennie van Dyk as the portfolio manager will work on the invoices, sadly we heard nothing from him the entire time as even a basic response. From this, we have understood that Midcity and their staff have no interest in the people who pay them to even respond to our emails.