Bad service

We moved out of a rental property and canceled the account and made a new account with midcity for the new rental we moved into 4 months ago but the old account is still showing under our name and app. Recharged our prepaid electricity yesterday and they loaded it under the wrong account. it isn't even reflecting under the previous account on our name. the useless staff that answers the phone says they cant help they will have to investigate but still no answers.

if you plan to move into a rental just make sure they don't have midcity as the service is very poor