Bad service

I moved in on 1 December, I did not receive a warm welcoming. I was appalled by unreasonableness of the rules app****. During December I was told (by the caretaker) my tv and my visitors (child) made noise while playing that is. It is as if they expect people to sit and do nothing the whole day, no level of tolerance Upon that I wrote a letter to the agency and I never got a response. I went to the agency to complain about the rules, I was not aware of them when I app****, they did not involve the caretaker in the process, had I known I would not be free and comfortable I would not have app**** for that place. I therefore asked to be transferred to another building as my profile was not suitable for the flat im in, they refused to assist me even with that. I called the agency a week ago to complain about the state of the carpet ( I had complained about this even in the inspection forms) it smells of urine and is stained. They said they will get back to be but even now they have not. I have written a letter to the agency, went there myself even called last week but none of my complaints were taken seriously. I'm not sure what it will take for them to take tenants seriously