TV
Tired V

1 reviews | Active since Sept 2023

17 Dec 2024, 17:52

ABUSIVE: RUN FROM MIDCITY

MIDCITY ARE THE WORST MANAGING AGENT. THEIR UTILITIES DEPARTMENT IS ABUSIVE. AFTER SENDING THEM MY PROOF OF PAYMENT FOR ELECTRICITY, THEY IMMEDIATELY COME AND SWITCH ME OFF. I WROTE THEM TWO EMAILS, INCLUDING THEIR EXECUTIVE ASKING FOR REASONS WHY I HAVE BEEN SWITCHED OFF. MIDCITY, PLEASE POST YOUR RESPONSES TO MY EMAILS HERE SO THAT THE PUBLIC CAN SEE. NO RESPONSES WERE GIVEN, ONLY ILLOGICAL EXPLANATIONS OVER THE PHONE ABOUT AN INCORRECT REFERENCE NUMBER AND ACCOUNT NUMBER, WHICH I HAVE NOT CHANGED BY THE WAY, A LOWSY EXPLANATION INITIALLY ABOUT A RISK DEPOSIT WHICH I DOUBT WILL EVEN BE PAID OVER TO THE MUNICIPALITY BY THEM. DON'T EVEN HIRE THE PEOPLE WHO WORK FOR MIDCITY, THEY LACK INTEGRITY AND BASIC RELATIONSHIP MANAGEMENT. WE DON'T NEED ABUSIVE COMPANIES LIKE MIDCITY WHO ABUSE THEIR POWER BECAUSE THEY CAN JUST SWITCH OFF OUR POWER. THEY ARE NOW SAYING I MUST PAY R1300 FOR THEM TO SWITCH ME BACK ON, FOR WHAT MUST I PAY R1300? CAN YOU TELL ME AND THIS HELLOPETER COMMUNITY. FOR YOUR CHRISMAS BONUSES.

0
Replies (2)
Midcity Property Services
Midcity Property Services's reply18 Dec 2024, 08:44
Official
Dear Keneue,

Thank you for bringing your concerns to our attention. We are genuinely sorry to hear that your experience with our company has not met your expectations.

We have acknowledged your complaint and have escalated the matter to the relevant department at MidCity Utilities for further investigation. Rest assured, it will receive the appropriate attention.

Should you require any additional assistance, please do not hesitate to contact us at ***.
Kind Regards, Marketing 

Midcity Property Services
Midcity Property Services's reply18 Dec 2024, 16:17
Official
Dear Keneue, Your complaint was brought under the attention of our Director of Utilities. 

He will investigate and reply to you as soon as he is able to as he is currently on holiday with limited access to emails and network. Your power will be restored today. 

We will provide you with a full recon on your account for the past year as well as correspondence on: 
  1. Terms and conditions of when accounts are due and payable.
  2. Terms and conditions regarding risk deposits.
  3. Correspondence sent approximately three to four months ago regarding risk deposit reviews.
  4. Terms and conditions of risk deposit review where a client wants to pay off the risk deposit over a three month period (keeping current account up to date).
 Regards,