EXTREMELY BAD SERVICE AT VW - MIDBAY MOTORS (RICHARDS BAY)

Item: Midbay Motors
Rating: 1
Author: JOLANDA K

ON THE 27/11/2015, I SENT MY CAR TO MIDBAY MOTORS FOR A 15 000 KM SERVICE (TECHNICIAN- ANDILE). IN JANUARY 2016, THE CAR SHOWED AN EPC SIGN AND ALL THE OIL LEAKED. I CALLED VW-SA AND THE CAR WAS TOWED BACK TO MIDBAY MOTORS FOR REPAIRS. THEY DID NOT OFFER ME A COURTESY VEHICLE AS THEY INDICATED THAT THEY DID NOT HAVE ANY AVAILABLE. IT WAS DISCOVERED THAT THE FAULT WAS EMANATING FROM THE SERVICE IMPROPERLY DONE IN NOVEMBER 2015. THE FINDINGS WERE THAT THE OIL FILTER WAS DIRTY, THE SEAL WAS NOT STRAIGHT AND THAT THEGAPS ON THE SPARK PLUGS WERE INCORRECT. I AM CONVINCED THAT THE FAULT IN THE CAR WAS A RESULT OF A JOB NOT PROPERLY DONE DURING THE FIRST SERVICE. ON THE 09TH OF NOVEMBER 2016, THE CAR SHOWED THE EPC LIGHT AGAIN (WHILST DRIVING) AND WOULD NOT PICK UP SPEED. I CALLED VW SA AGAIN AND THE CAR WAS TOWED TO MIDBAY MOTORS AGAIN IN RICHARDS BAY. VW SA OFFERED ME A COURTESY CAR FOR 24 HOURS (I WAS VERY GREATFULL). I HAVE BEEN CALLING MIDBAY MOTORS NON-STOP, REQUESTING FOR EITHER A COURTESY VEHICLE OR FOR THEM TO SPEED UP THE PROCESS IN DIAGNOSING MY VEHICLE. I HAVE HAD NO LUCK. THE SERVICE MANAGER: CHRIS BOETER, RAISED MY HOPES UP AND SAID THEY WOULD TRY AND GIVE ME A COURTESY VEHICLE ON MONDAY ( 21 NOV 2016). I THEN CONTACTED THE DEALER PRINCIPAL: KENNETH HUDSON WHO TOLD ME THAT, I QUOTE "THOSE DAYS OF LOANING OUT VEHICLES ARE GONE, THE ECONOMY IS VERY TOUGH, WE NO LONGER LOAN VEHICLES. YOU NEED TO MAKE YOUR OWN PROVISIONS FOR TRANSPORT". FOR A PERSON, IN KENNETH'S POSITION, I WAS VERY DISSAPOINTED AS HIS SERVICE MANAGER HAD CONFIRMED THAT THEY LOANED VEHICLES. I WOULD LIKE TO BELIEVE THAT I HAD MET THE CRITERIA TO QUALIFY FOR A VEHICLE BECAUSE THEY TOLD ME THAT THE CAR NEEDS TO BE DIAGNOSED FIRST, HAVE PARTS ORDERED AND WHILE WAITING FOR THE PARTS TO ARRIVE, I WOULD GET A COURTESY VEHICLE. THEY TOLD ME ON FRIDAY (18 NOVEMBER 2016) THAT THEY HAD ORDERED THE PARTS AND THE WOULD BE DELIVERED ON TUESDAY (22 NOVEMBER2016). TO DATE, NOT ALL THE PARTS HAVE ARRIVED AND I AM STILL NOT GIVEN A COURTESY VEHICLE. I AM VERY DISSAPOINTED IN THE MANNER IN WHICH MIDBAY MOTORS HAS TREATED ME AS I FEEL THAT THEY ARE NOT TAKING ME SERIOUSLY. I WAS INFORMED BY ANOTHER VW DEALERSHIP THAT IF A DEALERSHIP DOES NOT HAVE A COUTESY VEHICLE, IT HAS TO TAKE ONE FROM ITS DRIVERS AND OFFER IT TO CUSTOMERS, DEPENDING. I LODGED A COMPLAINT WITH VW-SA (LIEZEL) WHOM, I FEEL IS ALSO NOT ASSISTING ME BECAUSE THEY REPEATS WHAT I ALWAYS GET WHEN REQUESTING AN UPDATE FROM MIDBAY MOTORS. AND I AM THE ONE WHO UPDATES VW-SA INSTEAD OF THE OTHER WAY AROUND. MY CAR IS A 2015 MODEL AND HAS LESS THAN 60 000 KM. IT IS FAIRLY NEW FOR IT TO BE GIVING ME SUCH PROBLEMS. AND VW DOES NOT SEEM TO REALISE THAT IT IS THEIR FAULT AND THEY ARE MAKING IT LOOK AS THOUGH THEY ARE DOING ME A FAVOUR. I AM EXTREMELY DISSAPPOINTED AT VW AS A WHOLE..... I NEED MY CAR BACK OR A COURTESY VEHICLE......

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