We bought a battery last year October 2023 for our UPS and it stopped charging and kept stating low battery and battery not charging

We bought a battery last year October 2023 for our UPS and it stopped charging and kept stating low battery and battery not charging. Took it back and was informed that there is no guarantee after I then pointed out the one year guarantee they informed me due to loadshedding they can not refund or replace the battery and I pointed out that we hardly ever get loadshedding and this is actually the reason the battery was bought for but yet no refund or replacement will be provided. Shame on you Mica for not supporting your clients after years they supported you. It is time we as clients must start taking our money elsewhere.