CJ
Clinton J
1 reviews | Active since Apr 2014
09 Feb 2024, 13:36
Very bad customer service
So guys lets be very careful when buying tools from Mica hey, they seem to be ***** when it comes time to repair items hey, so I bought a Ryobi handyline angle grinder 650w 115mm for R299.99 on the 20/11/23 used the thing literally twice and than it stopped working, so I went back to Mica and booked the item in with them as it still under warranty on the 12/12/23, so either yesterday or day before they call me and tell me I must pay R450 to repair the grinder, 1st off what are they smoking, who would pay more to repair a item when it costs less to buy a new one, 2nd why should I be paying anything the grinder is less than 3 weeks old and is still under warranty, its been 2 months and I feel I am being messed around like I am a idiot or something, its simple you guys have a policy stick to it, the grinder is under warranty repair it, Guys please be very careful with this hey, I can honestly say for a huge company like this to be false advertising their products its really bad.
Helpful (0)
Replies (11)0
Replies (11)
Mica Hardware's replyOfficial
12 Feb 2024, 07:54Good Day
Thank you for bringing the above to our attention.
We will contact you shortly to assist in resolving this matter.
Kind regardsMica Support Centre
Thank you for bringing the above to our attention.
We will contact you shortly to assist in resolving this matter.
Kind regardsMica Support Centre
Mica Hardware's reply12 Feb 2024, 07:54
Official
Good Day
Thank you for bringing the above to our attention.
We will contact you shortly to assist in resolving this matter.
Kind regardsMica Support Centre
Thank you for bringing the above to our attention.
We will contact you shortly to assist in resolving this matter.
Kind regardsMica Support Centre
CJ
Clinton J's updateReviewer Update
19 Feb 2024, 13:37Just a heads up I have still not got any feedback regarding this matter, the grinder is still with Mica
CJ
Clinton J's update19 Feb 2024, 13:37
Reviewer Update
Just a heads up I have still not got any feedback regarding this matter, the grinder is still with Mica
Mica Hardware's replyOfficial
20 Feb 2024, 06:57I will follow up immediately for you.
Mica Hardware's reply20 Feb 2024, 06:57
Official
I will follow up immediately for you.
Mica Hardware's replyOfficial
21 Feb 2024, 13:02Good Day
I have been advised by the store owner that he has discussed the matter with you and an email has also been sent.
Trust this matter is now resolved.
Kind regards
Mica Support Centre
I have been advised by the store owner that he has discussed the matter with you and an email has also been sent.
Trust this matter is now resolved.
Kind regards
Mica Support Centre
Mica Hardware's reply21 Feb 2024, 13:02
Official
Good Day
I have been advised by the store owner that he has discussed the matter with you and an email has also been sent.
Trust this matter is now resolved.
Kind regards
Mica Support Centre
I have been advised by the store owner that he has discussed the matter with you and an email has also been sent.
Trust this matter is now resolved.
Kind regards
Mica Support Centre
CJ
Clinton J's updateReviewer Update
21 Feb 2024, 14:13No body discussed anything with me and no email has been sent out from the store to me the last I had ryobi call me on the 19th, I have not heard a word from Mica, so Please advise them to not be lying when they know very well there are not doing their job.
CJ
Clinton J's update21 Feb 2024, 14:13
Reviewer Update
No body discussed anything with me and no email has been sent out from the store to me the last I had ryobi call me on the 19th, I have not heard a word from Mica, so Please advise them to not be lying when they know very well there are not doing their job.
CJ
Clinton J's updateReviewer Update
22 Feb 2024, 09:31still waiting on the so called store owners email, seriously is this how you guy treat customers hey, wow its truly amazing i must say, you guys have a store owner that lies and gives the mica brand a bad name hey
CJ
Clinton J's update22 Feb 2024, 09:31
Reviewer Update
still waiting on the so called store owners email, seriously is this how you guy treat customers hey, wow its truly amazing i must say, you guys have a store owner that lies and gives the mica brand a bad name hey
CJ
Clinton J's updateReviewer Update
07 Mar 2024, 07:03So we in March now and i have still heard nothing from Mica lenasia, *** is going on this customer service is BS, this fly by night owner of lenasia Mica has **** and have never emailed me or got in contact with me, is this the way you treat people that support your business.
CJ
Clinton J's update07 Mar 2024, 07:03
Reviewer Update
So we in March now and i have still heard nothing from Mica lenasia, *** is going on this customer service is BS, this fly by night owner of lenasia Mica has **** and have never emailed me or got in contact with me, is this the way you treat people that support your business.
Mica Hardware's replyOfficial
07 Mar 2024, 15:36 Good Day
Please be assured that all customers are important to us.
The feedback from Ryobi was explained to you and your mom when you were in the store on the weekend of the 17th of February 2024. On the 22nd of February 2024 our Customer Care Consultant tried to contact you telephonically to discuss the matter. The Customer Care Consultant was unsuccessful in getting hold of you telephonically and therefore sent an email on the same day. We have resent the email to you today.
Should you not receive the email please can you supply us with alternative contact details.
Kind regards
Mica Support Centre
Please be assured that all customers are important to us.
The feedback from Ryobi was explained to you and your mom when you were in the store on the weekend of the 17th of February 2024. On the 22nd of February 2024 our Customer Care Consultant tried to contact you telephonically to discuss the matter. The Customer Care Consultant was unsuccessful in getting hold of you telephonically and therefore sent an email on the same day. We have resent the email to you today.
Should you not receive the email please can you supply us with alternative contact details.
Kind regards
Mica Support Centre
Mica Hardware's reply07 Mar 2024, 15:36
Official
Good Day
Please be assured that all customers are important to us.
The feedback from Ryobi was explained to you and your mom when you were in the store on the weekend of the 17th of February 2024. On the 22nd of February 2024 our Customer Care Consultant tried to contact you telephonically to discuss the matter. The Customer Care Consultant was unsuccessful in getting hold of you telephonically and therefore sent an email on the same day. We have resent the email to you today.
Should you not receive the email please can you supply us with alternative contact details.
Kind regards
Mica Support Centre
Please be assured that all customers are important to us.
The feedback from Ryobi was explained to you and your mom when you were in the store on the weekend of the 17th of February 2024. On the 22nd of February 2024 our Customer Care Consultant tried to contact you telephonically to discuss the matter. The Customer Care Consultant was unsuccessful in getting hold of you telephonically and therefore sent an email on the same day. We have resent the email to you today.
Should you not receive the email please can you supply us with alternative contact details.
Kind regards
Mica Support Centre
CJ
Clinton J's updateReviewer Update
07 Mar 2024, 21:56What's so funny is whose lying here, because go see your reply you stated that on the 21st February that the owner of mica called and emailed me, than you state in your new reply that the owner tried to call me which he couldn't get hold of me and sent out a email, lol the lies are unbelievable, how does he go from he resolved the matter to he couldn't get hold of me, I have got no email address please tell me where are you emailing this so called email to, what's the email address.
CJ
Clinton J's update07 Mar 2024, 21:56
Reviewer Update
What's so funny is whose lying here, because go see your reply you stated that on the 21st February that the owner of mica called and emailed me, than you state in your new reply that the owner tried to call me which he couldn't get hold of me and sent out a email, lol the lies are unbelievable, how does he go from he resolved the matter to he couldn't get hold of me, I have got no email address please tell me where are you emailing this so called email to, what's the email address.
Mica Hardware's replyOfficial
08 Mar 2024, 06:29Good Day
It is unfortunate that you feel we are lying as the matter has been discussed with you at the store and Ryobi report sent to you. After your first Hello Peter correspondence the Mica Customer Care Consultant, not the owner, took over the matter. We have been using your contact information displayed here.
Please if this information is incorrect, please supply us with other details as we would like to resolve this matter.
Kind regards
Mica Support Centre
It is unfortunate that you feel we are lying as the matter has been discussed with you at the store and Ryobi report sent to you. After your first Hello Peter correspondence the Mica Customer Care Consultant, not the owner, took over the matter. We have been using your contact information displayed here.
Please if this information is incorrect, please supply us with other details as we would like to resolve this matter.
Kind regards
Mica Support Centre
Mica Hardware's reply08 Mar 2024, 06:29
Official
Good Day
It is unfortunate that you feel we are lying as the matter has been discussed with you at the store and Ryobi report sent to you. After your first Hello Peter correspondence the Mica Customer Care Consultant, not the owner, took over the matter. We have been using your contact information displayed here.
Please if this information is incorrect, please supply us with other details as we would like to resolve this matter.
Kind regards
Mica Support Centre
It is unfortunate that you feel we are lying as the matter has been discussed with you at the store and Ryobi report sent to you. After your first Hello Peter correspondence the Mica Customer Care Consultant, not the owner, took over the matter. We have been using your contact information displayed here.
Please if this information is incorrect, please supply us with other details as we would like to resolve this matter.
Kind regards
Mica Support Centre
Mica Hardware's replyOfficial
08 Mar 2024, 07:11Thank you for the information provided.
Mica Hardware's reply08 Mar 2024, 07:11
Official
Thank you for the information provided.