MM
Mohammed M

1 reviews | Active since Nov 2019

15 Nov 2019, 20:48

Use caution when purchasing from them. They sell garbage.

I went in to the Parkmore / Morningside store to get planer blades and a hand planer. The guy who served me was really helpful but I get back to site and the hand planer is complete garbage. It refused to hold the blade in place and didn't get used at all. We called in after an hour or so to ask if we could refund the planer and was told that we could, "as long as we had the box and everything that came with it". We arranged to take it in the next day. I go to the store the next day and the guy serving me this time didn't give a damn at all about the situation. He went on trying to prove that I broke the planer, insists that I used the planer since the blade was dull (so they sold it to me with a dull blade, again, it wasn't used) and it had sawdust on it, because we all know a hand planer makes sawdust and not wood chips. I then get told to come back on Monday because there is NOTHING he can do, the owner isn't there and only he can refund the garbage sold to me.

Bottom line, don't buy from these people. They will literally sell you garbage that doesn't work, then treat you like a ******** and not refund the **** they sold you BECAUSE it's **** and doesn't work.

I WOULD RATHER HAVE VULTURES EAT ME ALIVE THAN BUY FROM A MICA STORE AGAIN.

I will update on the situation.

0
Replies (3)
Mica Hardware
Mica Hardware's reply18 Nov 2019, 06:03
Official
Good day

Thank you for taking the time to bring the above to our attention.  We will forward all your information to the owner of the stores, who will revert back to you urgently.

Please be assured that this is not the service that Mica strives to achieve.

Kind regards
Mica Support Centre


MM
Mohammed M's update19 Nov 2019, 18:02
Reviewer Update
Just an update. I was contacted by both Mica Head Office and Anthony ***ner of the store). We made arrangements to get my refund and all is well. Thank you to everyone who helped me resolve my issue. Anthony was really helpful for the second time and I will most likely shop there again.
Mica Hardware
Mica Hardware's reply20 Nov 2019, 07:28
Official
Good Day

We are delighted to hear that the matter has been resolved.  Should you have any further concerns please do not hesitate to contact the Support Centre and we will gladly assist you.

Kind regards
Mica Support Centre