Trouble working with my new equipment

Waterfall Mica in Linkhills. I'm so disturbed by the fact you gave us wrong information twice. On both occasions by two different managers. I spent a lot and bought new hardware and then I landed up with a set of drill bits that wouldn't fit as the chuck size was incorrect. This was assured to us that it would. When we phoned to complain. The comment was to travel back to Durban. I am now in Capetown and I am very unsatisfied with your customer relations. Managers when you recognise that is actually all about service then feel free to give me a call on *** you should know your product otherwise don't give false information.