ZS
Zanele S
1 reviews | Active since May 2013
08 Dec 2023, 12:47
TERRIBLE SERVICE& THEFT OF CUSTOMER PURCHASES
My husband and I bought wardrobe materia from Mica Middelburg, they didn't deliver all the material that we paid for 2 boards were missing, 1 large(for wardrobe) and 1small(for drawer). Wr noted it dow. On the delivery note. We called, spoke to Chris, he said he'd investigate then said they found the material and asked if we'll collect or if they should deliver. I said they should deliver. The same Chris wanted us to pay for delivery AGAIN, we argued it wasn't our fault. Now that Chris claims all our material was delivered. The lies and ********ity of that shop is unbelievable! This is what ****** do, admit they have your material, decide to ***** it and then say you have the material.
Helpful (0)
Replies (3)0
Replies (3)
Mica Hardware's replyOfficial
08 Dec 2023, 14:28Good Day
Thank you for bringing these unfortunate events to our attention. We will address it with the owner of the store.
Please be assured that this is not the customer service that we strive to achieve.
Kind regards
Mica Support Centre
Thank you for bringing these unfortunate events to our attention. We will address it with the owner of the store.
Please be assured that this is not the customer service that we strive to achieve.
Kind regards
Mica Support Centre
Mica Hardware's reply08 Dec 2023, 14:28
Official
Good Day
Thank you for bringing these unfortunate events to our attention. We will address it with the owner of the store.
Please be assured that this is not the customer service that we strive to achieve.
Kind regards
Mica Support Centre
Thank you for bringing these unfortunate events to our attention. We will address it with the owner of the store.
Please be assured that this is not the customer service that we strive to achieve.
Kind regards
Mica Support Centre
ZS
Zanele S's updateReviewer Update
08 Dec 2023, 15:51The manager, Marius, assisted us and arranged for us to get the missing material ASAP. He was very helpful and very professional. We are happy, as we are getting everything we paid for.
ZS
Zanele S's update08 Dec 2023, 15:51
Reviewer Update
The manager, Marius, assisted us and arranged for us to get the missing material ASAP. He was very helpful and very professional. We are happy, as we are getting everything we paid for.
Mica Hardware's replyOfficial
08 Dec 2023, 16:12That is wonderful news. Thank you for letting us know.
Mica Hardware's reply08 Dec 2023, 16:12
Official
That is wonderful news. Thank you for letting us know.